How to cancel a pending transaction on Crypto.com

A pending transaction on Crypto.com cannot be canceled or altered once sent, as it’s controlled by the blockchain, not the platform.

Aug 08, 2025 at 08:42 pm

Understanding Pending Transactions on Crypto.com

When using Crypto.com, a pending transaction refers to a transfer of cryptocurrency that has been initiated but has not yet been confirmed on the blockchain. This status can occur for several reasons, including network congestion, low transaction fees, or temporary delays in blockchain validation. It's important to recognize that once a transaction is broadcast to the blockchain, it cannot be altered or canceled by Crypto.com or any third party. The decentralized nature of blockchain technology means that transactions are immutable once submitted. Users often mistake the "pending" status as a window of opportunity to cancel, but this is not the case. The only way a pending transaction resolves is by either being confirmed or dropping from the mempool due to inactivity.

Why You Cannot Cancel a Pending Transaction

The inability to cancel a pending transaction stems from how blockchain networks operate. When you send crypto through Crypto.com, the app broadcasts a signed transaction to the relevant blockchain network (e.g., Bitcoin, Ethereum). At that point, control shifts from the exchange to the decentralized network. Key points to understand include:

• Transactions are irreversible once broadcasted.
• Crypto.com does not have admin privileges over blockchain networks.
• The transaction waits in a pool of unconfirmed transactions (mempool) until miners or validators include it in a block.
• If the transaction fee is too low, it may take hours or even days to confirm—or be dropped entirely.

Therefore, no user or platform can “cancel” a transaction after it leaves the wallet. The only exception is if the transaction remains unconfirmed for an extended period and the network eventually discards it.

Strategies to Handle Unconfirmed Transactions

Although direct cancellation is impossible, certain blockchain protocols offer mechanisms to replace or accelerate pending transactions. These depend on the specific cryptocurrency involved. For example, on the Ethereum network, you can replace a pending transaction by sending a new one with the same nonce but a higher gas fee. Here’s how to do it manually:

• Open a blockchain explorer like Etherscan and locate your pending transaction using your wallet address.
• Identify the nonce value of the stuck transaction.
• Use a wallet that supports manual nonce and gas configuration (e.g., MetaMask).
• Create a new transaction to yourself (same wallet) with the same nonce.
• Set a significantly higher gas fee to incentivize miners.
• Broadcast the new transaction. Once confirmed, it invalidates the original.

For Bitcoin, a similar approach exists via Replace-by-Fee (RBF), but only if the original transaction was flagged as RBF-enabled. Crypto.com’s custodial wallet system typically does not expose these advanced settings, limiting user control.

Using Crypto.com App Features to Monitor Transactions

While you cannot cancel a transaction within the Crypto.com app, you can monitor its status and gather necessary details for external resolution. Follow these steps:

• Launch the Crypto.com mobile app and log into your account.
• Navigate to the "History" tab located at the bottom of the screen.
• Locate the pending transaction in your list. Tap on it to view details.
• Note the transaction hash (TXID), network used, amount, and timestamp.
• Use the "View on Blockchain" option to open the transaction in a block explorer.

This information is critical if you need to use third-party tools or wallets to manage the transaction. The app itself does not offer cancellation or fee adjustment features, so external intervention may be required for certain blockchains.

What to Do If the Transaction Remains Pending

If your transaction stays pending for an extended period, consider the following actions:

• Wait for network confirmation. High congestion on networks like Ethereum or Bitcoin can delay confirmations.
• Check the transaction fee using a block explorer. If it’s below the current average, confirmation will take longer.
• For Ethereum-based tokens, you can attempt to speed up the transaction using a compatible wallet.
• Contact Crypto.com Support only to verify that the transaction was properly initiated from their end. They cannot cancel it but can confirm its status.
• If the transaction eventually drops from the mempool, the funds will return to your wallet automatically. This can take up to 72 hours, depending on the network.

Never resend the transaction unless you’re certain the original one has failed or been dropped. Doing so may result in double spending or unexpected balances.

Frequently Asked Questions

Can I contact Crypto.com support to cancel my pending transaction?

Crypto.com support cannot cancel a transaction once it has been broadcast to the blockchain. They can only provide details about the transaction status from their system. The blockchain itself governs confirmation and finality, and no entity can reverse or delete a pending transaction.

Will my funds be lost if a transaction stays pending?

No, your funds are not lost. If a transaction remains unconfirmed and is eventually dropped by the network, the amount will return to your Crypto.com wallet automatically. This process is handled by the blockchain and requires no action from you.

Is there a way to speed up a pending transaction from the Crypto.com app?

The Crypto.com app does not support transaction acceleration or fee bumping. To speed up an Ethereum transaction, you must use an external wallet like MetaMask to rebroadcast with a higher gas fee using the same nonce.

How long does a transaction stay pending before it fails?

There is no fixed timeframe. On Ethereum, transactions may remain in the mempool for 24 to 72 hours before being dropped. Bitcoin transactions can linger longer, especially if fees are extremely low. Network conditions determine how long a pending transaction remains active.