How to enable biometric login on the Crypto.com app? (Mobile Security)

Accessing Biometric Settings

1. Open the Crypto.com app on your iOS or Android device and ensure you are logged in with your registered account.

2. Tap the profile icon located in the bottom-right corner of the main dashboard.

3. Navigate to Settings > Security > Biometric Login.

4. Toggle the switch to enable biometric authentication for app access.

5. Confirm your current password or PIN when prompted to authorize the change.

Device-Level Prerequisites

1. Your mobile operating system must support biometric features — iOS 12+ or Android 6.0+ with fingerprint or face recognition hardware.

2. Biometric sensors must already be configured at the OS level; the Crypto.com app does not enroll fingerprints or facial data itself.

3. Device passcode or screen lock must be enabled — this is a mandatory requirement enforced by platform security policies.

4. On Android devices, certain manufacturers restrict third-party apps from accessing biometric APIs unless the app is signed with a valid certificate — Crypto.com meets this standard.

5. Jailbroken or rooted devices may block biometric functionality entirely due to system-level integrity checks.

Behavior During Authentication

1. After enabling biometric login, the app will prompt for fingerprint or face scan each time it is launched or resumed from background.

2. If biometric verification fails three times consecutively, the app falls back to password or PIN entry.

3. Biometric prompts do not appear during in-app actions like withdrawals or swaps — those require separate 2FA or email confirmation.

4. Background refresh or push notifications do not trigger biometric re-authentication unless the user explicitly opens the app interface.

5. Session timeout remains active — users are automatically logged out after 15 minutes of inactivity regardless of biometric status.

Troubleshooting Common Failures

1. If the biometric toggle appears grayed out, verify that your device’s biometric system is functioning outside the app using native settings or other supported applications.

2. Clearing app cache may resolve intermittent sensor detection issues without affecting wallet data or login credentials.

3. Reinstalling the app requires re-enabling biometrics manually — saved keys and recovery phrases remain unaffected as they are stored locally and encrypted.

4. Some Android OEM skins override default biometric behavior; disabling “Secure Folder” or “Private Mode” features may restore compatibility.

5. Users switching between multiple Crypto.com accounts on the same device must disable and re-enable biometrics for each profile individually.

Frequently Asked Questions

Q: Does biometric login store my fingerprint data on Crypto.com servers?A: No. Fingerprint or facial templates remain exclusively on your device, managed by the operating system. Crypto.com never receives or stores biometric information.

Q: Can I use biometric login while connected to a VPN?A: Yes. Biometric authentication operates locally and does not depend on network conditions, DNS resolution, or external API calls.

Q: What happens if I delete my device’s biometric profile?A: The Crypto.com app will no longer recognize biometric input and will require manual password or PIN entry until new biometric data is registered at the OS level and re-enabled in the app.

Q: Is biometric login available on tablet versions of the Crypto.com app?A: Yes, provided the tablet runs a supported OS version and has compatible biometric hardware — including iPad Pro models with Face ID and select Android tablets with fingerprint sensors.