肯尼亞電力破壞了付費服務，影響試圖支付電費的客戶

在4月12日星期一的一份聲明中，該發電機公司宣布，客戶將無法通過付費票據888888支付其付款後服務的電費。

Kenya Power has announced a disruption in the post-pay services affecting customers seeking to settle their electricity bills.

肯尼亞的Power宣布了付費服務的中斷，影響了尋求解決其電費的客戶。

In a statement on Monday, April 12, the power distribution company announced that customers will be unable to pay for electricity bills for their post-pay services through the paybill number 888888.

在4月12日星期一的一份聲明中，該發電機公司宣布，客戶將無法通過付費票據888888支付其付款後服務的電費。

"We would like to inform our customers that we are currently experiencing a system interruption that is affecting payment of electricity bills through our paybill 888888."

“我們想通知我們的客戶，我們目前正在遇到一種系統中斷，該系統正在影響通過我們的Paybill 8888888。”

The power company reiterated that technicians were working to restore normalcy, although there was no time frame given on when the digital service would be back.

電力公司重申，技術人員正在努力恢復正常狀態，儘管沒有時間範圍何時又回來了。

In the meantime, customers have been urged to make payments at the Kenya Power banking halls, which are located at various points across the country.

同時，敦促客戶在肯尼亞電力銀行大廳付款，該大廳位於全國各地。

A quick spot check by Kenyans.co.ke has since established that the pre-pay services, which is accessed through the paybill number 888880, are still functional.

此後，Kenyans.co.ke的快速點檢查已經確定，通過PayBill編號888880訪問的預付費服務仍然有效。

The post-pay system has been in place longer than the pre-pay system, although Kenya Power has plans to phase the system out to fully transition to the token system of accessing electricity.

儘管肯尼亞的Power計劃將系統分開以完全過渡到獲得電力的代幣系統，但付費系統的製度比付費系統的時間更長。

In 2024, the electricity distributor announced that 2.1 million postpaid customers earned the company Ksh120 billion, accounting for 63 per cent of its total revenues.

2024年，電力分銷商宣布，有210萬個後付費客戶贏得了1.2億肯尼亞先令，佔其總收入的63％。

Despite this fact, there are plans to end all postpaid customers and migrate them to the prepaid system, despite a majority of large power customers preferring the former option.

儘管這一事實，儘管大多數大型客戶更喜歡以前的選項，但仍有計劃結束所有後付費客戶並將其遷移到預付費系統。

"All rural customers will be on the prepaid metering system and will be transitioned to smart metering in the long term," a 2024 report by Kenya Power read.

肯尼亞Power Read的2024年報告。

Notably, cases of glitching in the power distributor's system are not uncommon, although response time is fairly quick, particularly in instances affecting a large chunk of customers.

值得注意的是，儘管響應時間相當快，尤其是在影響大量客戶的情況下，儘管響應時間相當快，但電源分銷系統中的故障情況並不少見。

In February 2025, pre-paid customers were also dealt a minor blow after the company announced a delay in delivering tokens purchased through its M-Pesa PayBill number.

在2025年2月，在該公司宣布通過其M-Pesa Paybill編號購買的代幣延遲交付代幣後，預付費的客戶也受到了次要打擊。