Why was my KuCoin KYC verification rejected?

Common Reasons for KuCoin KYC Rejection

1. The submitted identification documents are blurry or partially obscured. Users must ensure that all four corners of the ID card, passport, or driver’s license are fully visible and clearly legible. Any glare or shadows can lead to automatic rejection during the system scan.

2. The photo used for facial verification does not match the image on the official document. This often happens when users submit outdated IDs or attempt verification with heavy makeup, sunglasses, or hats that alter facial features.

3. The documents provided have expired. KuCoin requires all IDs to be valid at the time of submission. An expired passport or national ID card will not be accepted, even if the information is still accurate.

4. The user has uploaded edited or altered documents. Any signs of tampering, such as modified dates, photos, or personal information, trigger immediate rejection due to anti-fraud protocols.

5. Inconsistencies in personal information across submissions. If the name, date of birth, or address on the ID does not exactly match the details entered on the KuCoin profile, the verification process will fail.

Document Specifications and Submission Guidelines

1. Only government-issued photo IDs are accepted. These include national ID cards, passports, and driver’s licenses. Utility bills or bank statements cannot substitute for primary identification during the KYC process.

2. The file format must be JPG, PNG, or PDF, with a maximum size of 10MB. Larger files may fail to upload properly, leading to incomplete submissions and rejection.

3. Both the front and back of the ID must be uploaded if applicable. For passports, the bio-data page is required. Missing one side of the document is a common reason for denial.

4. The selfie with the ID must show the user holding the document in hand, with their face fully uncovered and clearly visible. Screenshots or printed photos held up to the camera are not allowed.

5. The background in the verification photo should be plain and well-lit. Busy or dark environments interfere with facial recognition algorithms and increase the chance of rejection.

User Behavior Leading to Verification Failure

1. Multiple submission attempts with incorrect data can flag an account for manual review or temporary suspension. Users should carefully review all information before resubmitting.

2. Using a virtual private network (VPN) or proxy during KYC may trigger security alerts. KuCoin’s system associates IP inconsistencies with potential fraudulent activity.

3. Attempting to verify under someone else’s identity or using another person’s documents results in permanent rejection and possible account freezing.

4. Submitting documents in a language not supported by KuCoin without an official translation leads to processing delays. English translations are required for non-Latin script documents.

5. Ignoring email or in-app notifications about missing information or resubmission requests prolongs the verification timeline and may result in automatic denial.

Frequently Asked Questions

Why does my KuCoin KYC show 'Under Review' for days?Processing times vary based on submission volume and document clarity. Automated checks usually complete within minutes, but manual reviews can take up to 72 hours. Ensure no follow-up actions are required in your notification center.

Can I use a birth certificate for KuCoin KYC?No. Birth certificates are not considered valid photo identification. Only national ID cards, passports, and driver’s licenses are accepted as primary documents.

What should I do if my ID is in a non-Latin script?You must provide a certified English translation alongside the original document. The translation should include all personal details and be issued by an authorized institution.

Will KuCoin refund fees if KYC is rejected?KYC verification is free. KuCoin does not charge users for identity checks, so there are no fees to refund. Beware of phishing sites that request payment for KYC approval.