How to delete or close an OKX account? (Account settings)

Account Closure Process Overview

1. Users must log in to their OKX account via the official website or mobile application before initiating any closure request.

2. Navigate to the Account Settings section, then select Security Settings, followed by Account Management.

3. Locate the option labeled “Close Account” — it appears only after completing all required verification steps.

4. The system will prompt users to confirm identity through SMS, email, and Google Authenticator codes.

5. Once verified, users must acknowledge a final warning about irreversible asset loss and permanent data deletion.

Prerequisites for Account Termination

1. All open positions, margin loans, and futures contracts must be fully settled or liquidated prior to submission.

2. Withdrawal of all remaining cryptocurrency balances is mandatory — zero balance across all wallets is enforced.

3. No active API keys, sub-accounts, or third-party integrations may exist; these must be manually revoked beforehand.

4. Two-factor authentication must remain enabled until the final step — disabling it blocks access to the closure interface.

5. Users with pending KYC reviews or flagged transaction histories cannot proceed until resolution by OKX compliance teams.

Verification and Identity Confirmation Steps

1. A time-sensitive verification code is sent to the registered email address and phone number simultaneously.

2. Users must enter the current TOTP code generated by their authenticator app linked during initial setup.

3. A photo ID upload is triggered if the account has undergone Level 3 KYC — passport or national ID required.

4. Facial recognition via live selfie is performed to match against previously submitted ID documents.

5. Final confirmation requires typing a unique phrase displayed on screen — this prevents automated or unauthorized submissions.

Data Retention and Post-Closure Implications

1. All trading history, order logs, and deposit/withdrawal records are permanently erased from OKX’s primary databases within 72 hours.

2. Email addresses and phone numbers associated with closed accounts are blacklisted from re-registration for a minimum of 180 days.

3. Wallet addresses previously linked to the account remain visible on public block explorers but lose all association with OKX infrastructure.

4. Any unclaimed referral bonuses, staking rewards, or pending airdrop allocations are forfeited without exception.

5. Customer support tickets tied to the account are archived and inaccessible even to internal OKX staff post-closure.

Frequently Asked Questions

Q: Can I reopen a closed OKX account using the same credentials? No. Re-registration with the same email, phone number, or ID document is prohibited for 180 days. New accounts require entirely separate identification materials.

Q: What happens to my NFTs stored in the OKX Web3 wallet after account closure? NFTs remain on-chain and accessible only if you retain the private key or seed phrase. OKX does not hold custody of Web3 wallet assets.

Q: Will my API keys stop functioning immediately upon initiating closure? Yes. All API keys are invalidated at the moment the closure request is submitted — no grace period is granted.

Q: Is there a way to retrieve transaction history after account deletion? No. Transaction records are irreversibly purged. Users must export CSV reports manually before confirming closure.