Pepper App是一個將禮品卡出售給各種商人的應用程序（與我們自己的Stephen Pepper無關），要么已經失望或無法正常工作

Pepper App是一個將禮品卡出售給各種商人的應用程序（與我們自己的Stephen Pepper無關），要么已經失望或無法正常工作

The Pepper App, which is an app that sells gift cards to various merchants (and has no relation to our own Stephen Pepper) has either been down or not working properly for days (H/T: Doctor of Credit).

Pepper App是一個將禮品卡出售給各種商人（與我們自己的Stephen Pepper無關的應用程序）已在幾天內一直在工作或無法正常工作（H/T：信用醫生）。

Some users get a pop-up indicating that the app is currently not working, though others (including me) see no such messaging. Coin redemption is not available at all. I was able to pay for a gift card last night, but the app did not produce the gift card despite taking payment. It would be prudent to avoid Pepper until this is resolved.

一些用戶會彈出一個彈出窗口，表明該應用程序目前不起作用，儘管其他用戶（包括我）沒有看到這樣的消息傳遞。硬幣贖回根本不可用。昨晚我能夠支付禮品卡的費用，但是儘管付款，該應用程序仍未生產禮品卡。避免胡椒粉直到解決這一問題是謹慎的。

Some users are getting the pop-up shown above indicating that Pepper is experiencing an unexpected outage that has made purchases and point redemptions “temporarily” unavailable.

一些用戶正在上面顯示的彈出窗口，表明胡椒正在經歷意外的中斷，這使購買並“暫時”兌換了點贖回。

However, I don’t see any such pop-up in my Pepper account. At first glance, the app appears to look and function as per normal with no pop-up messaging. However, there is no option to redeem coins to purchase a gift card, only the option to pay with a credit card.

但是，我在Pepper帳戶中看不到任何這樣的彈出窗口。乍一看，該應用似乎按照正常的外觀和功能，而沒有彈出消息傳遞。但是，沒有選擇兌換硬幣購買禮品卡，只有使用信用卡付款的選項。

I tested that last night by purchasing a $5 Walmart gift card. After checking out, the screen greyed and spun forever without producing a gift card. When I go to my transaction history, I can see the $5 transaction for a Walmart gift card, but there is no button to view the gift card or check the gift card balance (as there is for other past transactions). I did receive a receipt from Pepper via email:

昨晚我購買了$ 5沃爾瑪禮品卡，對此進行了測試。退房後，屏幕閃爍並永遠旋轉，而無需製作禮品卡。當我進入交易歷史記錄時，我可以看到沃爾瑪禮品卡的$ 5交易，但是沒有按鈕可以查看禮品卡或檢查禮品卡餘額（如過去的其他交易一樣）。我確實通過電子郵件收到了Pepper的收據：

And Pepper successfully charged my credit card:

胡椒成功地為我的信用卡充電：

However, Pepper has not produced a gift card.

但是，胡椒沒有生產禮品卡。

That’s obviously very highly concerning. When Tim wrote late last year about the Pepper app instituting a 60-day inactivity expiration rule, he included his concerns about the long-term viability of the app:

這顯然非常令人擔憂。當蒂姆（Tim）去年下半年寫了有關製定60天無活動到期規則的Pepper應用程序時，他包括他對該應用程序長期可行性的擔憂：

The size of the daily discounts offered (14x on Amazon, 15x on Nike, 14x on Lowes) combined with the two-tiered timing of the payouts have made many folks nervous about how long it will stay solvent.

提供的每日折扣的大小（亞馬遜上的14倍，耐克15倍，Lowes上的14倍）加上付款的兩層時機，這使許多人擔心它會保持償付能力。

Stephen shared similar sentiments in his post about the Pepper Amex Offer a couple of months ago. I think anyone who has followed the huge discounts Pepper has offered on rarely-discounted or never-discounted gift cards has questioned how the business model could possibly be sustainable. The outage on the app is obviously hugely concerning, particularly for those who attempted to make gift card purchases in recent days, but it isn’t shocking.

斯蒂芬（Stephen）在幾個月前就有關胡椒amex提供的帖子中分享了類似的觀點。我認為，在很少訂購或從未訂立的禮品卡上提供了巨大折扣的任何人都質疑商業模式如何可持續。該應用程序上的中斷顯然令人擔憂，特別是對於那些試圖在最近幾天購買禮品卡的人來說，但這並不令人震驚。

It’s worth noting that I bought a gift card using coins a week ago and that purchase went through and the gift card still has its full balance. I’ve seen a couple of reports of more recent gift card purchases being zeroed out, though it is impossible to confirm those reports. Obviously, if you pay for a gift card and it never gets fulfilled, you could file a chargeback on your credit card. However, I’d probably give this a week to see how it shakes out before filing chargebacks in case this is just a case of the app being down for maintenance of some sort. Still, one would have expected to have seen a mass email by now from Pepper indicating what’s going on and when they expect to be back if there was an end in sight to the outage.

值得注意的是，我一周前使用硬幣購買了一張禮品卡，而購買的收購則進行了，禮品卡仍然具有完整的餘額。我已經看到了一些有關最新禮品卡購買的報告，儘管無法確認這些報告。顯然，如果您支付禮品卡並且永遠無法實現，則可以在信用卡上提交退款。但是，我可能會給這個星期一個星期，看看它在提交拒絕之前如何發揮作用，以防該應用程序可以維護某種情況。儘管如此，現在人們本來可以從Pepper那裡看到一封大規模的電子郵件，表明發生了什麼，如果停電的結束，他們何時希望回來。

If you have unused gift cards that you have purchased from Pepper, I would highly recommend going into your Transaction History and recording or taking screen shots of any outstanding gift cards and balances just in case you are later unable to access that information.

如果您有從胡椒購買的未使用的禮品卡，我強烈建議您進入交易歷史記錄，錄製或拍攝任何出色的禮品卡和余額的屏幕截圖，以防您稍後無法訪問該信息。