數位轉型和網路安全必須相輔相成，以確保業務順利營運

這是由 Godrej & Boyce 的編輯團隊與首席資訊安全長 (CISO) Ambarish Kumar Singh 共同撰寫的獨家文章系列

Digital transformation is all about using digital technologies and making the experience of customers, employees, and stakeholders delightful beyond providing better products and services as per their needs and expectations. It is a continuous process as needs and expectations are evolving at a very fast pace.

數位轉型就是利用數位技術，讓客戶、員工和利害關係人獲得愉悅的體驗，而不僅僅是根據他們的需求和期望提供更好的產品和服務。這是一個持續的過程，因為需求和期望正在快速變化。

In the last three to four years, adoption of digital technologies by individuals and organizations has increased exponentially. Covid has accelerated this many folds. With the advancements in digital technologies such as cloud, analytics, process automation, virtual and augmented reality (AR&VR), computer vision, and many more, organizations have realized the potential of such technologies, and they are in a rush to adopt and provide the best experience to their customers with every product and service they provide. It is widely known that every organization is at a different stage of adoption of such technologies based on their industry, customer segment, brand positioning, business operations, etc.

在過去的三到四年中，個人和組織對數位技術的採用呈指數級增長。新冠疫情加速瞭如此多的速度。隨著雲端、分析、流程自動化、虛擬和擴增實境 (AR&VR)、電腦視覺等數位技術的進步，組織已經意識到這些技術的潛力，他們急於採用和提供他們提供的每種產品和服務都為客戶提供最佳體驗。眾所周知，每個組織根據其行業、客戶群、品牌定位、業務運營等，都處於採用此類技術的不同階段。

According to IDC’s Asia/Pacific Digital SME Survey, nearly 67% of growing businesses believe digitalization is vital for business agility, but only 4% are digitally agile.

根據 IDC 的亞太數位中小企業調查，近 67% 的成長型企業認為數位化對於業務敏捷性至關重要，但只有 4% 的企業實現數位敏捷。

We have seen great success of new age companies such as e-commerce, cloud kitchen, quick delivery, supply chain, payment system, and many others who have used and demonstrated usage of the latest technology stack. These new-age companies were borne in the cloud and used the majority of the digital technologies at scale and reaped the benefits very early. Companies that are lagging in adoption of such technologies have now started their journey as they can see a clear return on investment and are confident of success. Digital transformation initiatives have been successful in scenarios where technology is helping solve business problems at hand rather than imposing itself on business and then trying to find a use case.

我們看到電子商務、雲端廚房、快速配送、供應鏈、支付系統等新時代公司取得了巨大成功，他們已經使用並展示了最新技術堆疊的使用。這些新時代的公司誕生於雲端，大規模使用了大部分數位技術，並很早就獲得了收益。在採用此類技術方面落後的公司現在已經開始了他們的旅程，因為他們可以看到明顯的投資回報並且對成功充滿信心。在技​​術幫助解決手頭上的業務問題而不是將其強加於業務然後試圖找到用例的情況下，數位轉型計劃取得了成功。

Some of the stellar examples of digital transformation are the Indian Railways reservation system, UPI payments, digital banking, e-KYC using the digital infrastructure of India, e-commerce, cab booking services, cloud kitchens, and quick delivery apps that have totally revolutionized the ecosystem, enhancing the customer experience. They have unlocked great potential by using the latest technology and created new business opportunities, revenue streams, and jobs that never existed before. Today, we trust digital platforms and ecosystems. It is a fact that once we order something online, we know it will arrive, when it will come, along with updated status of the product, the right product, a return policy, transparency in payment, offers, and many more. This has changed consumer behavior, expectations, and demands.

數位轉型的一些典型例子包括印度鐵路預訂系統、UPI 支付、數位銀行、使用印度數位基礎設施的 e-KYC、電子商務、計程車預訂服務、雲端廚房和快速配送應用程序，這些都徹底改變了生態系統，提升顧客體驗。他們透過使用最新技術釋放了巨大潛力，創造了前所未有的新商機、收入來源和就業機會。今天，我們信任數位平台和生態系統。事實上，一旦我們在線上訂購商品，我們就知道它會到達、何時到達，以及產品的更新狀態、合適的產品、退貨政策、付款透明度、優惠等等。這改變了消費者的行為、期望和需求。

While adoption of digital technologies to transform business operations is unavoidable, organizations’ exposure to cyber threats has skyrocketed, and so have the breaches. In a rush to adopt new technologies without realizing cyber exposures, many companies have suffered financial losses and faced loss of brand value, legal complications, negative impact on business, and loss of customer trust. Cybercriminals took advantage of this as they succeeded in breaching, threatening organizations for ransom, and selling customers, employees, and business data in the dark web, thereby causing financial, legal, and reputational loss to many companies.

雖然採用數位技術來改變業務運作是不可避免的，但組織面臨的網路威脅卻急劇增加，漏洞也隨之增加。由於急於採用新技術而沒有意識到網路暴露，許多公司遭受了財務損失，並面臨品牌價值損失、法律複雜性、業務負面影響以及客戶信任喪失。網路犯罪分子利用這一點成功入侵，威脅組織勒索贖金，並在暗網中出售客戶、員工和業務數據，從而給許多公司造成財務、法律和聲譽損失。

Data suggests that cyber breaches were at their peak during the pandemic as cyber criminals realized the potential of exposure by understanding the ways of working such as:

數據表明，疫情期間網路漏洞達到頂峰，因為網路犯罪分子透過了解以下工作方式意識到了暴露的可能性：

The pandemic pushed everyone to adopt digital tech in quick time in order to enable business. While many organizations did that, some did not take due care to address their exposure to cyber threats.

這場大流行促使每個人都迅速採用數位技術來開展業務。儘管許多組織都這樣做了，但有些組織並沒有採取應有的措施來解決其面臨的網路威脅。

As we adopt new technologies, our threat landscape also changes, and we need to be careful about the same. Cybersecurity programs must be designed to look at every aspect of infrastructure security holistically. We need to consider how we will take care of the following (but not limited to):

隨著我們採用新技術，我們的威脅情勢也會發生變化，我們需要對此保持警惕。網路安全計畫的設計必須全面考慮基礎設施安全的各個方面。我們需要考慮如何處理以下事項（但不限於）：

Digital transformation and cyber security must complement each other and go hand in hand to get the maximum return on investment (RoI) and ensure smooth business operations. One of the most important aspects of transformation is managing the change well. In the roles of CTO, CIO, CDO, and CISO, we need to have a well-thought-out strategy and invest time to manage the change effectively across all levels in an organization. This will ensure smooth adoption, full cooperation, real feedback for improvement, faster business value realization, opening gates of innovation, and, in the long term, building an appropriate culture.

數位轉型和網路安全必須相輔相成、齊頭並進，才能獲得最大的投資回報（RoI）並確保業務順利運作。轉型最重要的方面之一是妥善管理變革。作為 CTO、CIO、CDO 和 CISO，我們需要製定深思熟慮的策略，並投入時間來有效管理組織中各個層級的變革。這將確保順利採用、充分合作、真正的改進回饋、更快的業務價值實現、打開創新之門，並從長遠來看，建立適當的文化。