数字化转型和网络安全必须相辅相成，以确保业务顺利运营

这是由 Godrej & Boyce 的编辑团队与首席信息安全官 (CISO) Ambarish Kumar Singh 共同撰写的独家文章系列

Digital transformation is all about using digital technologies and making the experience of customers, employees, and stakeholders delightful beyond providing better products and services as per their needs and expectations. It is a continuous process as needs and expectations are evolving at a very fast pace.

数字化转型就是利用数字技术，让客户、员工和利益相关者获得愉悦的体验，而不仅仅是根据他们的需求和期望提供更好的产品和服务。这是一个持续的过程，因为需求和期望正在快速变化。

In the last three to four years, adoption of digital technologies by individuals and organizations has increased exponentially. Covid has accelerated this many folds. With the advancements in digital technologies such as cloud, analytics, process automation, virtual and augmented reality (AR&VR), computer vision, and many more, organizations have realized the potential of such technologies, and they are in a rush to adopt and provide the best experience to their customers with every product and service they provide. It is widely known that every organization is at a different stage of adoption of such technologies based on their industry, customer segment, brand positioning, business operations, etc.

在过去的三到四年中，个人和组织对数字技术的采用呈指数级增长。新冠疫情加速了如此多的速度。随着云、分析、流程自动化、虚拟和增强现实 (AR&VR)、计算机视觉等数字技术的进步，组织已经意识到这些技术的潜力，他们急于采用和提供他们提供的每一种产品和服务都为客户提供最佳体验。众所周知，每个组织根据其行业、客户群、品牌定位、业务运营等，都处于采用此类技术的不同阶段。

According to IDC’s Asia/Pacific Digital SME Survey, nearly 67% of growing businesses believe digitalization is vital for business agility, but only 4% are digitally agile.

根据 IDC 的亚太数字中小企业调查，近 67% 的成长型企业认为数字化对于业务敏捷性至关重要，但只有 4% 的企业实现数字化敏捷。

We have seen great success of new age companies such as e-commerce, cloud kitchen, quick delivery, supply chain, payment system, and many others who have used and demonstrated usage of the latest technology stack. These new-age companies were borne in the cloud and used the majority of the digital technologies at scale and reaped the benefits very early. Companies that are lagging in adoption of such technologies have now started their journey as they can see a clear return on investment and are confident of success. Digital transformation initiatives have been successful in scenarios where technology is helping solve business problems at hand rather than imposing itself on business and then trying to find a use case.

我们看到电子商务、云厨房、快速配送、供应链、支付系统等新时代公司取得了巨大成功，他们已经使用并展示了最新技术堆栈的使用。这些新时代的公司诞生于云端，大规模使用了大部分数字技术，并很早就获得了收益。在采用此类技术方面落后的公司现在已经开始了他们的旅程，因为他们可以看到明显的投资回报并且对成功充满信心。在技​​术帮助解决手头的业务问题而不是将其强加于业务然后试图找到用例的情况下，数字化转型计划取得了成功。

Some of the stellar examples of digital transformation are the Indian Railways reservation system, UPI payments, digital banking, e-KYC using the digital infrastructure of India, e-commerce, cab booking services, cloud kitchens, and quick delivery apps that have totally revolutionized the ecosystem, enhancing the customer experience. They have unlocked great potential by using the latest technology and created new business opportunities, revenue streams, and jobs that never existed before. Today, we trust digital platforms and ecosystems. It is a fact that once we order something online, we know it will arrive, when it will come, along with updated status of the product, the right product, a return policy, transparency in payment, offers, and many more. This has changed consumer behavior, expectations, and demands.

数字化转型的一些典型例子包括印度铁路预订系统、UPI 支付、数字银行、使用印度数字基础设施的 e-KYC、电子商务、出租车预订服务、云厨房和快速配送应用程序，这些都彻底改变了生态系统，提升客户体验。他们通过使用最新技术释放了巨大潜力，创造了前所未有的新商机、收入来源和就业机会。今天，我们信任数字平台和生态系统。事实上，一旦我们在线订购商品，我们就知道它会到达、何时到达，以及产品的更新状态、合适的产品、退货政策、付款透明度、优惠等等。这改变了消费者的行为、期望和需求。

While adoption of digital technologies to transform business operations is unavoidable, organizations’ exposure to cyber threats has skyrocketed, and so have the breaches. In a rush to adopt new technologies without realizing cyber exposures, many companies have suffered financial losses and faced loss of brand value, legal complications, negative impact on business, and loss of customer trust. Cybercriminals took advantage of this as they succeeded in breaching, threatening organizations for ransom, and selling customers, employees, and business data in the dark web, thereby causing financial, legal, and reputational loss to many companies.

虽然采用数字技术来改变业务运营是不可避免的，但组织面临的网络威胁却急剧增加，漏洞也随之增加。由于急于采用新技术而没有意识到网络暴露，许多公司遭受了财务损失，并面临品牌价值损失、法律复杂性、业务负面影响以及客户信任丧失。网络犯罪分子利用这一点成功入侵，威胁组织勒索赎金，并在暗网中出售客户、员工和业务数据，从而给许多公司造成财务、法律和声誉损失。

Data suggests that cyber breaches were at their peak during the pandemic as cyber criminals realized the potential of exposure by understanding the ways of working such as:

数据表明，疫情期间网络漏洞达到顶峰，因为网络犯罪分子通过了解以下工作方式意识到了暴露的可能性：

The pandemic pushed everyone to adopt digital tech in quick time in order to enable business. While many organizations did that, some did not take due care to address their exposure to cyber threats.

这场大流行促使每个人都迅速采用数字技术来开展业务。尽管许多组织都这样做了，但有些组织并没有采取应有的措施来解决其面临的网络威胁。

As we adopt new technologies, our threat landscape also changes, and we need to be careful about the same. Cybersecurity programs must be designed to look at every aspect of infrastructure security holistically. We need to consider how we will take care of the following (but not limited to):

随着我们采用新技术，我们的威胁形势也会发生变化，我们需要对此保持警惕。网络安全计划的设计必须全面考虑基础设施安全的各个方面。我们需要考虑如何处理以下事项（但不限于）：

Digital transformation and cyber security must complement each other and go hand in hand to get the maximum return on investment (RoI) and ensure smooth business operations. One of the most important aspects of transformation is managing the change well. In the roles of CTO, CIO, CDO, and CISO, we need to have a well-thought-out strategy and invest time to manage the change effectively across all levels in an organization. This will ensure smooth adoption, full cooperation, real feedback for improvement, faster business value realization, opening gates of innovation, and, in the long term, building an appropriate culture.

数字化转型和网络安全必须相辅相成、齐头并进，才能获得最大的投资回报（RoI）并确保业务顺利运营。转型最重要的方面之一是妥善管理变革。作为 CTO、CIO、CDO 和 CISO，我们需要制定深思熟虑的战略，并投入时间来有效管理组织中各个级别的变革。这将确保顺利采用、充分合作、真正的改进反馈、更快的业务价值实现、打开创新之门，并从长远来看，建立适当的文化。