Kenya Power Explains Why Some Customers Are Receiving Fewer Tokens

The explainer comes after some Kenyans noted that they were receiving fewer tokens for a similar amount of purchase.

Kenya Power has been explaining why the amount of prepaid electricity tokens customers receive for a similar sum varies.

This comes after some Kenyans noted that they were receiving fewer tokens for a similar amount of purchase.

The utility firm attributed the fluctuating token amounts for some customers to electricity tariffs.

In a statement dated Monday, April 28, the firm explained that it distributes customers to various groups based on their electricity consumption.

It added that notably, tariff categories are based on your average consumption over three months.

In particular, they highlighted the Domestic 1 group (Lifeline Tariff), who consume below 30 units for three consecutive billing periods.

In this group, customers are charged at Ksh15 per unit, and this is inclusive of taxes.

"If your monthly consumption remains below 30 units for three consecutive billing periods (one calendar month each), you qualify for this tariff at just Ksh15 per unit.

"The Lifeline Tariff is designed to make electricity more accessible for households with lower consumption, helping you manage your energy costs more effectively," Kenya Power stated.

The lifeline tariff is applied to customers who fall in the Domestic 1 category and whose average energy consumption over three consecutive billing cycles is less than 30 units.

The utility firm further disclosed that customers in this category are charged Ksh15 per unit, which includes all taxes.

This comes after some customers witnessed changes in their tokes. For instance, for customers who used to purchase 2 units for Ksh50, they have been receiving 1.9 units for the same amount.

Further analysis of token details shows that some costs for fuel and forex charges also increased in the last few weeks.