What to do if Dubai OKX account is disabled

If your Dubai OKX account is disabled, contact customer support, verify your identity, or submit an appeal to resolve the issue.

Nov 09, 2024 at 09:30 am

What to do if Dubai OKX Account is Disabled

1. Verify your identity:

   • Gather your Emirates ID, passport, and utility bill.
   • Go to the OKX website or mobile app and select "Verify Identity."
   • Upload the required documents and follow the instructions.

2. Contact customer support:

   • Visit the OKX Help Center at https://support.okx.com/hc/en-us.
   • Select "Chat with us" or "Submit a ticket."
   • Explain your situation and provide the reason for your account being disabled.

3. Submit an appeal:

   • If your account was disabled due to a violation of OKX's terms and conditions, you can submit an appeal.
   • Provide a clear explanation of the situation and any supporting evidence.
   • Submit the appeal through the OKX Help Center.

4. Wait for a response:

   • OKX will review your appeal and contact you with a decision.
   • The process may take several days or weeks.

5. Compliance with KYC and AML regulations:

   • OKX is required to comply with know-your-customer (KYC) and anti-money laundering (AML) regulations.
   • Ensure that your account is properly verified and complies with all applicable regulations.

6. Additional tips:

   • Provide accurate and complete information during the verification process.
   • Be patient and follow OKX's instructions throughout the process.
   • If you are still unable to resolve the issue after following these steps, reach out to OKX's customer support for further assistance.