How do I complete KYC on Crypto.com?

To enhance your Crypto.com account and comply with regulations, complete the KYC process by submitting ID, proof of address, and passing facial recognition.

Apr 18, 2025 at 07:35 pm

Completing the Know Your Customer (KYC) process on Crypto.com is essential for enhancing your account's capabilities and ensuring compliance with regulatory standards. This guide will walk you through the detailed steps required to successfully complete your KYC verification on the Crypto.com platform.

Understanding KYC on Crypto.com

KYC, or Know Your Customer, is a mandatory process that cryptocurrency exchanges use to verify the identity of their users. On Crypto.com, completing KYC not only allows you to access higher withdrawal limits but also enables you to use additional features such as the Crypto.com Visa Card. The process involves submitting personal identification documents and undergoing a facial recognition check.

Preparing for KYC Verification

Before you begin the KYC process, ensure you have the following documents ready:

• A valid government-issued ID (passport, driver's license, or national ID card).
• A clear photo of yourself (selfie) for facial recognition.
• Proof of address (utility bill, bank statement, or any official document showing your address).

Make sure the documents are not expired and that the information on them matches the details you provided during your Crypto.com account registration.

Starting the KYC Process

To initiate your KYC verification on Crypto.com, follow these steps:

• Log in to your Crypto.com account.
• Navigate to the Profile section on the app or website.
• Select Identity Verification or KYC Verification.
• Choose the appropriate verification level based on your needs. Crypto.com offers different levels of verification, each with its own set of benefits and requirements.

Completing Personal Information

Once you've selected your verification level, you'll be prompted to enter your personal details. This includes:

• Full name
• Date of birth
• Nationality
• Country of residence

Ensure that the information you enter matches the details on your identification documents to avoid any discrepancies during the verification process.

Uploading Identification Documents

After filling in your personal information, you'll need to upload your identification documents. Follow these steps:

• Select the type of ID you are using (passport, driver's license, or national ID card).
• Upload a clear photo of the front and back of your ID. Make sure the images are well-lit and all details are clearly visible.
• If required, upload a proof of address. This document should not be older than three months and must clearly show your name and address.

Completing Facial Recognition

The final step in the KYC process involves a facial recognition check to confirm your identity. Here's how to complete it:

• Take a selfie using the camera on your device. Ensure your face is clearly visible and there are no obstructions.
• Follow the on-screen instructions to complete the facial recognition process. This may involve moving your head or blinking to confirm you are a live person.

Waiting for Verification

After submitting all required information and documents, your KYC application will be reviewed by Crypto.com's verification team. The review process can take anywhere from a few hours to several days, depending on the volume of applications.

During this time, you can check the status of your verification in the Profile section of your account. If any issues arise, you will be notified via email or within the app, and you may need to resubmit certain documents or provide additional information.

Common Issues and Solutions

Sometimes, users encounter issues during the KYC process. Here are some common problems and their solutions:

• Blurry or unclear documents: If your documents are rejected due to poor quality, retake the photos in a well-lit area and ensure all details are clearly visible.
• Mismatched information: Double-check that the information you entered matches the details on your ID. Any discrepancies can lead to rejection.
• Expired documents: Ensure that all documents you submit are current and not expired.

FAQs

Q: How long does the KYC process take on Crypto.com?

A: The duration of the KYC process can vary, typically taking from a few hours to several days. The exact time depends on the volume of applications being processed.

Q: Can I use a temporary address for the proof of address?

A: No, Crypto.com requires a permanent address for verification. The proof of address document should be recent (not older than three months) and must show your name and permanent address.

Q: What happens if my KYC application is rejected?

A: If your KYC application is rejected, you will receive a notification with the reasons for rejection. You can then resubmit the required documents or information to complete the verification process.

Q: Is KYC verification mandatory for all Crypto.com users?

A: While basic account functionalities may be available without KYC, completing the verification process is necessary to access higher withdrawal limits and additional features like the Crypto.com Visa Card.