does coinbase have 24/7 customer service

Coinbase provides 24/7 customer service through live chat, enabling users to resolve inquiries at any hour of the day or night.

Oct 27, 2024 at 11:50 pm

Does Coinbase Have 24/7 Customer Service?

1. Understanding Coinbase's Customer Support

Coinbase provides support for its users through various channels:

Email
Phone
Live chat

2. Availability of 24/7 Support

Yes, Coinbase offers 24/7 customer service through live chat. This feature allows users to connect with a live agent at any time of the day or night.

3. How to Access Live Chat Support

To access live chat support on Coinbase:

Go to the Coinbase website or mobile app.
Click on "Help" in the footer.
Select "Contact Us."
Choose "Live Chat" as the preferred contact method.

4. Phone and Email Support

While Coinbase offers 24/7 live chat support, phone and email support are only available during business hours (typically Monday-Friday, 9 AM-5 PM PST).

5. Response Times

Live chat responses typically take a few minutes, while phone and email responses can take longer depending on the number of inquiries.

6. Limitations of Live Chat Support

Live chat support may not be available in all countries or languages.

7. Alternate Support Options

In addition to contacting Coinbase directly, users can also find support through the following resources:

Coinbase Help Center
Coinbase Community Forum
Twitter (@CoinbaseSupport)

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