How to fix Coinbase identity verification failed?

Ensure your legal name, address, and ID match exactly, upload clear, unexpired documents, and use a supported browser or updated app to avoid Coinbase verification failure.

Aug 05, 2025 at 11:35 pm

Understanding the Reasons Behind Coinbase Identity Verification Failure

When attempting to verify your identity on Coinbase, encountering a "verification failed" message can be frustrating. Several factors may contribute to this issue. One of the most common causes is mismatched personal information. Ensure that the name, date of birth, and address you enter exactly match the details on your government-issued ID. Even minor discrepancies—such as using a nickname instead of your legal first name—can lead to rejection. Another frequent reason is poor-quality ID photos. If the image is blurry, cropped incorrectly, or shows glare, the system may not be able to extract the necessary data. Make sure your ID is fully visible, with all edges and text legible.

Additionally, expired identification documents will not be accepted. Always use a valid, unexpired government ID such as a passport, driver’s license, or national ID card. Some users may also face issues due to system errors or temporary outages on Coinbase’s end. In such cases, the platform might fail to process submissions even if all information is correct. Lastly, if you’ve previously attempted verification multiple times with incorrect details, your account might be flagged for manual review, slowing down the process.

Step-by-Step Guide to Reattempt Identity Verification

If your initial verification attempt failed, you can reapply by following these steps:

• Log in to your Coinbase account and navigate to the "Verification" section under your profile settings.
• Select the option to verify your identity again, choosing the appropriate country and ID type.
• Carefully enter your full legal name, date of birth, and residential address as they appear on your ID.
• Upload a clear, well-lit photo of your government-issued ID. Use a plain background, ensure no part of the document is cut off, and avoid glare from flash or reflections.
• Take a live selfie as prompted, making sure your face is fully visible and matches the photo on your ID.
• Submit the information and wait for the automated system to process your request.

It’s crucial that the lighting is adequate and that your ID is held flat. Avoid using screenshots or previously uploaded images. The system uses optical character recognition (OCR) and facial matching algorithms, both of which require high-quality input to function correctly.

Using Alternative Documents and Verification Methods

If standard documents are not working, consider using alternative forms of identification. For example, if your driver’s license is expired or not accepted, try uploading a passport instead. Some countries issue national ID cards that are also acceptable. Make sure the document is issued by a recognized government authority and includes your photo, name, date of birth, and expiration date.

In certain regions, Coinbase supports document verification through local authorities or digital ID systems. For instance, users in the European Economic Area may use national eID systems like Sweden’s BankID or Finland’s Trust Network. These digital identities are linked to government databases and can streamline verification. To access these options, check the list of supported countries and methods in the verification section of your account.

If you're still encountering issues, contact Coinbase support and request manual verification. You may be asked to provide additional documentation, such as a utility bill or bank statement, to confirm your address. These supplementary documents should be recent—issued within the last three months—and clearly show your name and residential address.

Resolving Technical and App-Specific Issues

Sometimes, the problem lies not with your documents but with the device or application you're using. If you're on the Coinbase mobile app, ensure it is updated to the latest version. Outdated apps may have bugs that interfere with the camera or upload functions. Restart your device and clear the app cache if necessary.

If you're using a browser, switch to a supported browser such as Google Chrome, Firefox, or Safari. Disable any ad blockers or browser extensions that might interfere with file uploads. Try accessing Coinbase from a different network, as some public or restricted Wi-Fi networks may block certain functionalities.

Another common technical issue is camera permissions. On mobile devices, make sure Coinbase has permission to access your camera and photo library. Without these permissions, you won’t be able to take the required selfie or upload ID images. Navigate to your device’s settings, locate the app permissions for Coinbase, and enable camera and storage access.

Addressing Name and Address Discrepancies

One of the subtle yet critical issues leading to verification failure is inconsistencies in personal details. For example, if your ID shows "Robert" but you registered as "Bob," the system may flag this as a mismatch. Always use the exact legal name printed on your ID during registration and verification. Similarly, ensure your address is entered in the correct format for your country. Use abbreviations only if they are officially recognized—such as "St" for "Street" or "Ave" for "Avenue."

If you’ve recently moved, update your address in your profile before starting verification. Coinbase may cross-check your address with public records or credit databases. Using an outdated or incorrect address can result in failure. If you live in a shared household or use a P.O. box, provide a physical residential address where you receive mail. P.O. boxes are generally not accepted for identity verification.

What to Do If Verification Continues to Fail

If you’ve followed all steps correctly and still receive a failure message, contact Coinbase Support directly. Use the help section within your account to submit a support ticket. Provide a detailed description of the issue, including any error messages you’ve received. Attach clear copies of your ID and any supplementary documents.

In some cases, Coinbase may require video verification. This involves a live session with a representative who will ask you to present your ID and answer a few questions. Follow the instructions carefully and ensure you’re in a quiet, well-lit environment. This method is often used when automated systems cannot confirm identity due to edge cases like non-Latin characters in names or rare ID types.

Avoid submitting multiple verification requests in a short period. This can trigger security flags and delay the process. Wait at least 24–48 hours between attempts unless instructed otherwise by support.

Frequently Asked Questions

Why does Coinbase keep rejecting my ID even though it’s valid?

Coinbase’s system may reject valid IDs due to image quality issues, glare, or cropping. Ensure the entire ID is visible, with no shadows or reflections. Use natural light and a solid background. Also, confirm that the ID is not expired and matches the name and address on your account.

Can I use a birth certificate for verification?

No, birth certificates are not accepted as primary ID documents on Coinbase. You must use a government-issued photo ID such as a passport, driver’s license, or national ID card.

How long does manual verification take after contacting support?

Manual review times vary but typically take between 24 hours and 7 days. Response time depends on the volume of requests and the completeness of the documents you provide.

What if my government ID doesn’t have an expiration date?

Some national ID cards, especially from certain countries, do not have expiration dates. If your ID is still valid and issued by a recognized authority, it may be accepted. If the system rejects it, contact Coinbase support and explain the situation, providing additional proof of validity if available.