KuCoin Futures position stuck

Understanding KuCoin Futures Position Stuck Issues

When a KuCoin Futures position gets stuck, it typically means that the position cannot be closed, modified, or liquidated as expected. This issue often arises due to mismatched margin settings, insufficient balance, or system delays. It's essential to distinguish between a UI display error and a real on-chain or exchange-side problem. In many cases, the position may appear stuck because the order book has low liquidity, or the price feed is delayed—especially during high volatility. Always verify the actual position status via the API or the 'Positions' tab under the Futures section.

Common Causes of Stuck Positions on KuCoin

Several technical and user-related factors can cause a futures position to remain open unexpectedly:

• Insufficient margin balance for closing the position due to unrealized losses
• Leverage or margin mode mismatch between the position and current account settings
• Order placement failure due to price deviation exceeding the allowed slippage (e.g., placing a market order when the price is too far from mark price)
• API or UI sync delay, where the interface doesn’t reflect the latest state
• Cross-margin mode misconfiguration, where the system fails to auto-deleverage or reduce position size

  If you see a position stuck at a loss and cannot close it manually, check your margin ratio and ensure your account isn’t in liquidation mode. Sometimes, the system prevents manual closure to avoid further losses.

  Step-by-Step Fix: How to Unstick a KuCoin Futures Position

  Follow these steps precisely to resolve the issue:
  • Navigate to the Futures trading interface and locate the stuck position in the 'Current Positions' tab
  • Confirm the position’s margin mode (Isolated or Cross) and leverage level—ensure it matches your intended settings
  • If the position is in Cross mode, check your total wallet balance; if it’s too low, add more funds via the 'Transfer' button
  • Attempt to close using a limit order instead of market—set the price within 1–2% of the current mark price to avoid rejection
  • If the UI still doesn’t respond, try accessing the same position via the KuCoin Futures API using a tool like Postman or Python script with your API key
  • If all else fails, clear browser cache or switch to the KuCoin mobile app—sometimes the web interface lags

  These steps often resolve the issue without needing support intervention.

  Using the KuCoin API to Force Close a Stuck Position

  If the UI fails, the API provides direct control. Here’s how to force close using the /api/v1/orders endpoint:
  • Generate an API key with Futures trading permissions (no withdrawal access)
  • Use the following parameters in a POST request:
    • symbol: e.g., BTCUSDTM
    • side: sell if long, buy if short
    • type: market
    • leverage: same as your position
    • price: leave blank for market order
    • size: must match your current position size exactly
  • Sign the request with your API secret using HMAC-SHA256
  • Send the request via curl or a Python script—wait 5 seconds for response

  If the API returns a success message but the position remains, check the order history—it may have been filled but not reflected in the position tab due to caching.

  When to Contact KuCoin Support

  Reach out to KuCoin support only after exhausting all self-resolution methods. Prepare the following:
• Screenshots of the stuck position showing size, entry price, and margin mode
• Timestamp of when the issue started
• Your user ID and the affected contract symbol
• Any error messages shown in the UI or API response

  Do not submit multiple tickets—this slows response time. KuCoin typically replies within 24 hours for Futures-related issues. Mention “stuck position not closing via UI or API” in the subject line for faster triage.

  ---

  Frequently Asked Questions

  Q: Why does my KuCoin Futures position show as “Pending Close” but never executes?This usually happens when the price deviation exceeds 5% from the mark price. KuCoin blocks aggressive market orders to prevent bad fills. Use a limit order within ±2% of the mark price to bypass this.

  Q: Can I lose more than my initial margin if a position is stuck?Yes—if your position is in Cross Margin mode and the market moves sharply against you, the system may auto-deleverage or force-liquidate. Monitor your estimated liquidation price in the position details.

  Q: Does clearing browser cookies really fix stuck positions on KuCoin?It can—if the UI is stuck due to cached data, clearing cookies forces a fresh sync with the server. Try this before attempting complex fixes like API calls.

  Q: What if my position disappears from the UI but still shows in API?This is a known UI bug. The position still exists and is active. Use the API to close it immediately to avoid unexpected liquidation. Report the bug to KuCoin with timestamps and screenshots.