由於 Solana 存款延遲，Coinbase 再次受到批評，凸顯了反覆出現的效能問題

市值近 740 億美元的公共加密貨幣交易所 Coinbase 再次面臨對其服務的投訴。這一次，是 Solana 用戶發洩了他們的不滿。

Coinbase is facing complaints once again, this time from Solana users who are experiencing delays in transactions, specifically Solana (SOL) deposits. Despite Solana being known for its fast transactions, users are reporting that this is not the case when dealing with Coinbase.

Coinbase 再次面臨投訴，這次是來自 Solana 用戶的投訴，他們遇到了交易延遲，特別是 Solana (SOL) 存款延遲。儘管 Solana 以其快速交易而聞名，但用戶報告說，在與 Coinbase 打交道時情況並非如此。

One user took to Twitter to express their frustration and threaten legal action if the funds are not released promptly.

一名用戶在推特上表達了他們的不滿，並威脅稱，如果資金不及時發放，將採取法律行動。

“Hey @coinbase and @CoinbaseSupport 34 hours this is the most ridiculous thing I’ve ever seen by you guys, I’m starting to get pretty mad . Release the money by the morning or next I’ll be contacting a lawyer ? pic.twitter.com/4S7beJ6cow”

「嘿@coinbase 和@CoinbaseSupport 34 小時，這是我見過的最荒謬的事情，我開始變得非常生氣。早上之前把錢放出來，或隔天我會聯絡律師? pic.twitter.com/4S7beJ6cow”

Co-founder of crypto media outlet The Block, Mike Dudas, also highlighted the delays in a tweet.

加密媒體 The Block 的聯合創始人 Mike Dudas 在推文中也強調了延遲。

“Sent two transactions from a solana wallet to coinbase today. First took 6.5 hours to land. Second hasn’t landed in 3 hours. Coinbase says the future of crypto is on-chain, but they clearly believe on-chain = evm despite solana being the #1 chain by volume. Need to wake up asap”

「今天從 solana 錢包向 coinbase 發送了兩筆交易。第一次著陸需要 6.5 小時。第二架已經3小時了還沒落地。 Coinbase 表示加密貨幣的未來是鏈上的，但他們顯然相信鏈上 = evm，儘管 solana 是按數量計算排名第一的鏈。需要盡快醒來”

These complaints are not new for Coinbase, which has a history of technical glitches, especially during periods of increased market activity. Retail investors are often faced with these service disruptions, which tend to occur whenever demand spikes.

這些抱怨對 Coinbase 來說並不新鮮，該公司有技術故障的歷史，尤其是在市場活動增加的時期。散戶經常面臨這些服務中斷的情況，這種情況往往在需求激增時發生。

For example, in February 2024, when Bitcoin’s price soared past $64,000, Coinbase experienced a major outage. During this period, users reported their account balances displaying as zero and were unable to buy or sell crypto due to system errors. Later, Coinbase CEO Brian Armstrong attributed the downtime to a surge in traffic that overwhelmed the exchange’s infrastructure.

例如，2024 年 2 月，當比特幣價格飆升至 64,000 美元以上時，Coinbase 經歷了一次嚴重的中斷。在此期間，用戶報告其帳戶餘額顯示為零，並且由於系統錯誤而無法買賣加密貨幣。後來，Coinbase 執行長 Brian Armstrong 將這次停機歸因於流量激增，導致交易所基礎設施不堪負荷。

“We are dealing with a LARGE surge of traffic – apologies for any issues you encounter. The team is working to remediate.”

「我們正在應對流量激增的情況 - 對於您遇到的任何問題，我們深表歉意。該團隊正在努力進行修復。

A month later, Coinbase encountered more technical difficulties. As Solana’s price surged, the exchange faced transaction delays, leaving users to deal with late or canceled SOL deposits. Subsequently, Coinbase revealed it was using machine learning to predict traffic spikes and scale its databases. However, it remains unclear whether this effort has made a substantial difference.

一個月後，Coinbase 遇到了更多技術困難。隨著 Solana 價格飆升，交易所面臨交易延遲，導致用戶面臨 SOL 存款延遲或取消的情況。隨後，Coinbase 透露，它正在使用機器學習來預測流量峰值並擴展其資料庫。然而，目前尚不清楚這項努力是否產生了實質的改變。

Now, similar issues are resurfacing. However, this time, Andrew Allen, a protocol expert at Coinbase, directly confirmed on Twitter that the delays users are experiencing with Solana deposits are indeed due to the exchange’s infrastructure and not the chain itself.

現在，類似的問題再次出現。然而，這一次，Coinbase 的協議專家 Andrew Allen 在 Twitter 上直接證實，用戶在 Solana 存款時遇到的延遲確實是由於交易所的基礎設施而不是鏈本身造成的。

“Yeah, it’s on us to improve. Not Solana’s fault. Solana usage has pushed our infra past its limits, and the team is well aware and actively working on it.”

「是的，我們需要改進。這不是索拉納的錯。 Solana 的使用使我們的基礎設施超出了極限，團隊對此很清楚並正在積極努力。

In response to the growing complaints, Coinbase Support has released a detailed thread acknowledging the delays and explaining the root cause.

為了回應日益增長的投訴，Coinbase 支援發布了一個詳細的帖子，承認延遲並解釋根本原因。

“We’re aware of delays with Solana sends and receives on Coinbase. Your funds are safe and secure. Transparency is key, and we want to share what’s happening and how we’re working to fix it.”

「我們意識到 Solana 在 Coinbase 上發送和接收存在延遲。您的資金安全有保障。透明度是關鍵，我們希望分享正在發生的事情以及我們如何努力解決問題。

The thread further explained that Coinbase “has seen unprecedented Solana transaction activity,” which is leading to the delays in processing. While the team claims to have improved delays by 30% over the last day, transactions may still take up to 24 hours.

該帖子進一步解釋說，Coinbase“看到了前所未有的 Solana 交易活動”，這導致了處理延遲。儘管球隊聲稱與前一天相比，延遲情況改善了 30%，但交易可能仍需要長達 24 小時的時間。

However, the exchange has faced these issues repeatedly in the past. For a multi-billion dollar platform and one of the largest cryptocurrency exchanges in the world, Coinbase's inability to scale its infrastructure to meet user demands is puzzling. Especially when coupled with multiple complaints about high fees, the company’s repeated technical failures are becoming increasingly difficult to overlook.

然而，該交易所過去曾多次面臨這些問題。對於價值數十億美元的平台和世界上最大的加密貨幣交易所之一來說，Coinbase 無法擴展其基礎設施以滿足用戶需求令人費解。尤其是再加上對高額費用的多起投訴，該公司屢次出現的技術故障變得越來越難以忽視。

Coinbase's mission, as stated on its website, is to “create an open financial system for the world.” The platform claims to make crypto “accessible” to everyone. But for many users, the platform still seems to struggle with handling the basics of crypto transactions when activity surges.

正如其網站上所述，Coinbase 的使命是「為世界創建一個開放的金融體系」。該平台聲稱要讓每個人都能「存取」加密貨幣。但對於許多用戶來說，當活動激增時，該平台似乎仍然難以處理加密交易的基礎知識。

In the case of Solana, it appears that the exchange’s system is simply not prepared for the scale of transactions occurring on the chain.

就 Solana 而言，該交易所的系統似乎根本沒有為鏈上發生的交易規模做好準備。

With Solana being ranked as the top chain by active addresses according to data from DefiLlama, this poses a serious problem for users who are accustomed to expecting instant transactions. Instead, many are being left to wait hours — or even days — for their assets to be transferred.

根據 DefiLlama 的數據，Solana 在活躍地址排名中名列前茅，這對於習慣於期待即時交易的用戶來說是一個嚴重的問題。相反，許多人不得不等待數小時甚至數天才能轉移資產。

As Coinbase continues to work on addressing the technical shortcomings that are clearly affecting its users, it might be time to reconsider whether it truly has the infrastructure to support its bold claims about the future of crypto. Until then, the idea of an “open financial system” seems a bit closed off for some users — especially those who expect faster service.

隨著 Coinbase 繼續致力於解決明顯影響其用戶的技術缺陷，也許是時候重新考慮它是否真正擁有基礎設施來支持其對加密貨幣未來的大膽主張。在那之前，「開放金融系統」的想法對於一些用戶來說似乎有點封閉——尤其是那些期望更快服務的用戶。