由于 Solana 存款延迟，Coinbase 再次受到批评，凸显了反复出现的性能问题

市值近 740 亿美元的公共加密货币交易所 Coinbase 再次面临对其服务的投诉。这一次，是 Solana 用户发泄了他们的不满。

Coinbase is facing complaints once again, this time from Solana users who are experiencing delays in transactions, specifically Solana (SOL) deposits. Despite Solana being known for its fast transactions, users are reporting that this is not the case when dealing with Coinbase.

Coinbase 再次面临投诉，这次是来自 Solana 用户的投诉，他们遇到了交易延迟，特别是 Solana (SOL) 存款延迟。尽管 Solana 以其快速交易而闻名，但用户报告说，在与 Coinbase 打交道时情况并非如此。

One user took to Twitter to express their frustration and threaten legal action if the funds are not released promptly.

一名用户在推特上表达了他们的不满，并威胁称，如果资金不及时发放，将采取法律行动。

“Hey @coinbase and @CoinbaseSupport 34 hours this is the most ridiculous thing I’ve ever seen by you guys, I’m starting to get pretty mad . Release the money by the morning or next I’ll be contacting a lawyer ? pic.twitter.com/4S7beJ6cow”

“嘿@coinbase 和@CoinbaseSupport 34 小时，这是我见过的最荒谬的事情，我开始变得非常生气。早上或第二天之前把钱交出来，我会联系律师? pic.twitter.com/4S7beJ6cow”

Co-founder of crypto media outlet The Block, Mike Dudas, also highlighted the delays in a tweet.

加密媒体 The Block 的联合创始人 Mike Dudas 在推文中也强调了延迟。

“Sent two transactions from a solana wallet to coinbase today. First took 6.5 hours to land. Second hasn’t landed in 3 hours. Coinbase says the future of crypto is on-chain, but they clearly believe on-chain = evm despite solana being the #1 chain by volume. Need to wake up asap”

“今天从 solana 钱包向 coinbase 发送了两笔交易。第一次着陆需要 6.5 小时。第二架已经3个小时了还没落地。 Coinbase 表示加密货币的未来是链上的，但他们显然相信链上 = evm，尽管 solana 是按数量计算排名第一的链。需要尽快醒来”

These complaints are not new for Coinbase, which has a history of technical glitches, especially during periods of increased market activity. Retail investors are often faced with these service disruptions, which tend to occur whenever demand spikes.

这些抱怨对于 Coinbase 来说并不新鲜，该公司有技术故障的历史，尤其是在市场活动增加的时期。散户投资者经常面临这些服务中断的情况，这种情况往往在需求激增时发生。

For example, in February 2024, when Bitcoin’s price soared past $64,000, Coinbase experienced a major outage. During this period, users reported their account balances displaying as zero and were unable to buy or sell crypto due to system errors. Later, Coinbase CEO Brian Armstrong attributed the downtime to a surge in traffic that overwhelmed the exchange’s infrastructure.

例如，2024 年 2 月，当比特币价格飙升至 64,000 美元以上时，Coinbase 经历了一次严重的中断。在此期间，用户报告其账户余额显示为零，并且由于系统错误而无法买卖加密货币。后来，Coinbase 首席执行官布莱恩·阿姆斯特朗 (Brian Armstrong) 将此次停机归因于流量激增，导致交易所基础设施不堪重负。

“We are dealing with a LARGE surge of traffic – apologies for any issues you encounter. The team is working to remediate.”

“我们正在应对流量激增的情况 - 对于您遇到的任何问题，我们深表歉意。该团队正在努力进行修复。”

A month later, Coinbase encountered more technical difficulties. As Solana’s price surged, the exchange faced transaction delays, leaving users to deal with late or canceled SOL deposits. Subsequently, Coinbase revealed it was using machine learning to predict traffic spikes and scale its databases. However, it remains unclear whether this effort has made a substantial difference.

一个月后，Coinbase 遇到了更多技术困难。随着 Solana 价格飙升，交易所面临交易延迟，导致用户不得不处理延迟或取消的 SOL 存款。随后，Coinbase 透露，它正在使用机器学习来预测流量峰值并扩展其数据库。然而，目前尚不清楚这一努力是否产生了实质性的改变。

Now, similar issues are resurfacing. However, this time, Andrew Allen, a protocol expert at Coinbase, directly confirmed on Twitter that the delays users are experiencing with Solana deposits are indeed due to the exchange’s infrastructure and not the chain itself.

现在，类似的问题再次出现。然而，这一次，Coinbase 的协议专家 Andrew Allen 在 Twitter 上直接证实，用户在 Solana 存款时遇到的延迟确实是由于交易所的基础设施而不是链本身造成的。

“Yeah, it’s on us to improve. Not Solana’s fault. Solana usage has pushed our infra past its limits, and the team is well aware and actively working on it.”

“是的，我们需要改进。这不是索拉纳的错。 Solana 的使用使我们的基础设施超出了极限，团队对此很清楚并正在积极努力。”

In response to the growing complaints, Coinbase Support has released a detailed thread acknowledging the delays and explaining the root cause.

为了回应日益增长的投诉，Coinbase 支持发布了一个详细的帖子，承认延迟并解释根本原因。

“We’re aware of delays with Solana sends and receives on Coinbase. Your funds are safe and secure. Transparency is key, and we want to share what’s happening and how we’re working to fix it.”

“我们意识到 Solana 在 Coinbase 上发送和接收存在延迟。您的资金安全有保障。透明度是关键，我们希望分享正在发生的事情以及我们如何努力解决问题。”

The thread further explained that Coinbase “has seen unprecedented Solana transaction activity,” which is leading to the delays in processing. While the team claims to have improved delays by 30% over the last day, transactions may still take up to 24 hours.

该帖子进一步解释说，Coinbase“看到了前所未有的 Solana 交易活动”，这导致了处理延迟。尽管该团队声称与前一天相比，延迟情况改善了 30%，但交易可能仍需要长达 24 小时的时间。

However, the exchange has faced these issues repeatedly in the past. For a multi-billion dollar platform and one of the largest cryptocurrency exchanges in the world, Coinbase's inability to scale its infrastructure to meet user demands is puzzling. Especially when coupled with multiple complaints about high fees, the company’s repeated technical failures are becoming increasingly difficult to overlook.

然而，该交易所过去曾多次面临这些问题。对于价值数十亿美元的平台和世界上最大的加密货币交易所之一来说，Coinbase 无法扩展其基础设施以满足用户需求令人费解。尤其是再加上对高额费用的多起投诉，该公司屡次出现的技术故障变得越来越难以忽视。

Coinbase's mission, as stated on its website, is to “create an open financial system for the world.” The platform claims to make crypto “accessible” to everyone. But for many users, the platform still seems to struggle with handling the basics of crypto transactions when activity surges.

正如其网站上所述，Coinbase 的使命是“为世界创建一个开放的金融体系”。该平台声称要让每个人都能“访问”加密货币。但对于许多用户来说，当活动激增时，该平台似乎仍然难以处理加密交易的基础知识。

In the case of Solana, it appears that the exchange’s system is simply not prepared for the scale of transactions occurring on the chain.

就 Solana 而言，该交易所的系统似乎根本没有为链上发生的交易规模做好准备。

With Solana being ranked as the top chain by active addresses according to data from DefiLlama, this poses a serious problem for users who are accustomed to expecting instant transactions. Instead, many are being left to wait hours — or even days — for their assets to be transferred.

根据 DefiLlama 的数据，Solana 在活跃地址排名中名列前茅，这对于习惯于期待即时交易的用户来说是一个严重的问题。相反，许多人不得不等待数小时甚至数天才能转移资产。

As Coinbase continues to work on addressing the technical shortcomings that are clearly affecting its users, it might be time to reconsider whether it truly has the infrastructure to support its bold claims about the future of crypto. Until then, the idea of an “open financial system” seems a bit closed off for some users — especially those who expect faster service.

随着 Coinbase 继续致力于解决明显影响其用户的技术缺陷，也许是时候重新考虑它是否真正拥有基础设施来支持其对加密货币未来的大胆主张。在那之前，“开放金融系统”的想法对于一些用户来说似乎有点封闭——尤其是那些期望更快服务的用户。