[DS Interface] Automatically identifying customer needs in user-generated content using token classi

- Presenter: Ph.D. student Hyun Bin, 4th semester
- This video is a summary of the study “Automatically identifying customer needs in user-generated content using token classification” published in Decision Support Systems in March 2024. The purpose of this study is to develop a decision support system to identify and extract specific customer needs from user-generated content (UGC). The study used a token classification method to identify customer needs as attribute characteristics. This study is expected to make a practical contribution to companies' pursuit of customer-centered innovation by adding a new dimension to customer needs analysis methodology.
- Link: https://doi.org/10.1016/j.dss.2023.114107