What to do if the transaction is stuck on Ledger Nano X?

If your crypto transaction is stuck on your Ledger Nano X, increase the fee or use RBF to resolve it; if issues persist, contact Ledger Support for help.

Apr 17, 2025 at 03:57 am

If you find yourself in a situation where your cryptocurrency transaction is stuck on your Ledger Nano X, it's important to understand the reasons behind this issue and the steps you can take to resolve it. A stuck transaction can be frustrating, but with the right approach, you can often resolve the problem efficiently.

Understanding Why Transactions Get Stuck

Transactions can get stuck on your Ledger Nano X for several reasons. The most common causes include network congestion, where the blockchain you are using is experiencing high traffic, and insufficient transaction fees, where the fee you set for the transaction is too low to be processed quickly. Additionally, errors in the transaction data or issues with the wallet software can also lead to stuck transactions.

Checking Transaction Status

Before taking any action, it's crucial to confirm that your transaction is indeed stuck. You can do this by:

• Using a blockchain explorer: Enter your transaction ID (TXID) on a blockchain explorer like Blockchain.com or Etherscan to check its status. If the transaction shows as "pending" or "unconfirmed" for an extended period, it's likely stuck.
• Checking your Ledger Live app: Open the Ledger Live app and navigate to the "Accounts" section. Look for the transaction in question and see if it's still pending.

Increasing the Transaction Fee

One effective way to resolve a stuck transaction is to increase the transaction fee. This can be done through a process known as transaction acceleration or child pays for parent (CPFP). Here's how you can do it:

• Open Ledger Live: Connect your Ledger Nano X to your computer and open the Ledger Live app.
• Navigate to the transaction: Go to the "Accounts" section and find the stuck transaction.
• Increase the fee: If the option is available, select "Increase Fee" or "Speed Up" to set a higher fee for the transaction. This will incentivize miners to prioritize your transaction.
• Confirm the new fee: Review the new fee and confirm the transaction on your Ledger Nano X.

Using a Replacement Transaction (RBF)

If your transaction supports Replace-By-Fee (RBF), you can create a new transaction with a higher fee to replace the stuck one. Here's how to do it:

• Open Ledger Live: Connect your Ledger Nano X and open the Ledger Live app.
• Navigate to the transaction: Go to the "Accounts" section and find the stuck transaction.
• Create a replacement transaction: If RBF is supported, select "Replace Transaction" or "Bump Fee." Set a higher fee for the new transaction.
• Confirm the new transaction: Review the details and confirm the replacement transaction on your Ledger Nano X.

Contacting Ledger Support

If the above methods do not resolve the issue, it's time to reach out to Ledger Support. They can provide further assistance and guide you through more advanced troubleshooting steps. Here's how to contact them:

• Visit the Ledger website: Go to the official Ledger website and navigate to the support section.
• Submit a support ticket: Fill out the support form with details about your stuck transaction, including the TXID and any error messages you've encountered.
• Wait for a response: Ledger Support will review your case and provide personalized guidance to help resolve the issue.

Waiting It Out

In some cases, the best course of action might be to simply wait it out. If the transaction fee you set was sufficient but the network is congested, the transaction may eventually be processed. Keep monitoring the transaction status using a blockchain explorer to see if it gets confirmed.

Frequently Asked Questions

Q: Can I cancel a stuck transaction on my Ledger Nano X?

A: Generally, you cannot directly cancel a stuck transaction on your Ledger Nano X. However, you can try to speed it up by increasing the fee or using RBF if supported.

Q: How long should I wait before taking action on a stuck transaction?

A: The waiting time can vary depending on the blockchain's congestion level. As a rule of thumb, if a transaction remains unconfirmed for more than 24 hours, it's worth taking action.

Q: Will increasing the transaction fee guarantee that my transaction will be processed?

A: Increasing the transaction fee significantly increases the likelihood of your transaction being processed faster, but it does not guarantee immediate confirmation, especially during periods of high network congestion.

Q: Can I prevent transactions from getting stuck in the future?

A: To minimize the risk of transactions getting stuck, always set a competitive transaction fee based on current network conditions and double-check transaction details before confirming.