Why did my verification fail on Bitstamp?

Common Reasons for Verification Failure on Bitstamp

1. The documents submitted do not meet Bitstamp’s requirements in terms of clarity or format. Blurry, cropped, or low-resolution images of identification documents often lead to automatic rejection during the verification process.

2. There is a mismatch between the information provided and the data on official identification. This includes variations in name spelling, date of birth, or address that don’t align with government-issued IDs or proof of residence.

4. The proof of residence document is older than 90 days. Utility bills, bank statements, or official government letters must be recent and clearly show the user’s full name and current residential address.

5. Selfies or photos taken during the verification process may fail if they include obscured facial features, poor lighting, or if the photo does not clearly match the ID provided.

User Errors During the Submission Process

1. Uploading the wrong type of file or document. Users sometimes submit credit cards, insurance cards, or work IDs, none of which are accepted by Bitstamp as valid identification.

2. Attempting to verify using a mobile device with an unstable internet connection can result in incomplete uploads or corrupted files being sent to the verification system.

4. Not following the exact instructions given in the verification interface, such as failing to hold the ID next to the face in a live photo or omitting required annotations like the date and signature.

5. Entering incorrect personal details during registration that conflict with the uploaded documents, especially in fields like legal name, nationality, or place of residence.

Technical and Policy-Related Issues

1. Bitstamp’s automated verification system may flag submissions from certain high-risk jurisdictions, even if all documents appear valid. Geographic location can influence approval odds due to compliance regulations.

2. System glitches or temporary outages on Bitstamp’s end can result in failed verifications despite correct submissions. These issues are usually resolved within hours but delay user access.

4. Inconsistencies in machine-readable zones of IDs, such as damaged barcodes or OCR-unreadable text, can prevent successful processing even if the document looks fine to the human eye.

5. Use of virtual private networks (VPNs) or proxy servers during submission can invalidate the process, as Bitstamp requires confirmation of the user’s real-time geographic location matching their declared country of residence.

Frequently Asked Questions

What types of ID does Bitstamp accept for verification?Bitstamp accepts government-issued passports, national identity cards, and driver’s licenses. All must be valid, unexpired, and clearly legible with no alterations or watermarks obstructing key information.

How long does Bitstamp take to review verification documents?Most submissions are reviewed within 24 to 48 hours. However, during peak times or if additional checks are required, the process may extend up to several business days.

Can I re-upload documents if my verification fails?Yes, users can re-submit corrected documents through the verification portal. It is essential to address the specific reason for rejection before uploading again to avoid further delays.

Does Bitstamp store my personal documents after verification?Bitstamp stores verified documents securely in compliance with GDPR and financial regulatory standards. Access is restricted, and files are encrypted to protect user privacy and prevent unauthorized use.