How to unfreeze Dubai OKX

To unfreeze a frozen OKX account in Dubai, contact OKX support, provide your personal details, verify your identity, and follow their instructions after submitting supporting evidence for review.

Oct 23, 2024 at 02:54 am

How to Unfreeze Dubai OKX Account

If your OKX account is frozen Dubai, you can unfreeze it by following these steps:

1. Contact OKX Support

• Visit the OKX support page: https://support.okx.com/en/
• Click on "Live Chat" or "Submit a Request"

2. Explain the Issue

• Explain that your account has been frozen and provide the following information:

  • Registered email address or phone number
  • Time zones
  • Reason for account being frozen (if known)

3. Verify Your Identity

• You may be asked to provide additional information or documents to verify your identity. These may include:

  • Government-issued ID (passport, national ID card)
  • Proof of residence (utility bill, bank statement)

4. Provide Supporting Evidence

• If you have proof of why your account was frozen, provide this to OKX support. This could include:

  • Transaction records related to the alleged violation
  • Proof that you were not involved in any prohibited activities

5. Wait for a Response

• OKX support will review your request and investigate the matter. The processing time may vary.

6. Follow Instructions

• Once your request has been processed, OKX support will provide you with instructions on how to unfreeze your account. This may involve:

  • Changing your password
  • Resubmitting documents
  • Completing a questionnaire

Additional Tips:

• Be clear and concise in your communication with OKX support.
• Provide all necessary information and documentation promptly.
• Be patient, as the unfreezing process can take some time.
• If you are not satisfied with the outcome, you can escalate your case to OKX's compliance team.