How to find your Gate.io UID for support? (Account Identification)

Understanding Gate.io UID Basics

1. The UID is a unique numeric identifier automatically assigned to every Gate.io account upon registration.

2. It is not the same as your email, username, or phone number — it functions purely as an internal reference number for system operations.

3. This identifier remains immutable throughout the lifetime of the account, even if all other profile details are updated or changed.

4. Support teams rely exclusively on the UID when verifying account ownership during escalated assistance requests.

5. Unlike public wallet addresses, the UID is never exposed on-chain and holds no cryptographic function.

Locating Your UID via Web Interface

1. Log in to your Gate.io account using the official website www.gate.com.

2. Click your profile icon located in the top-right corner of the page.

3. Select “Account Center” from the dropdown menu.

4. Navigate to the “Account Information” tab on the left sidebar.

5. Scroll down to the “Account Overview” section where your UID appears directly beneath your registered email address.

Finding UID in the Gate.io Mobile Application

1. Launch the official Gate.io mobile app and log in with your credentials.

2. Tap the user avatar icon in the top-left corner to open the side navigation panel.

3. Choose “Account Center” and then select “Profile”.

4. Tap “Account Details” — this opens a read-only view containing core identifiers.

5. Your UID is displayed as the first numeric field under “Basic Info”, formatted without separators or prefixes.

UID Visibility in Transaction Records

1. Go to the “Wallet” section and click “Transaction History”.

2. Select any completed deposit or withdrawal record.

3. Open the full transaction detail modal by clicking the three-dot icon next to the entry.

4. In the expanded view, locate the “Related Account” or “Initiator Info” subsection.

5. The UID appears alongside the timestamp and status code, typically labeled as “Account UID” or “User ID”.

Using UID for Support Requests

1. When contacting Gate.io support via live chat or email, include your UID at the beginning of your message — never omit it.

2. Avoid sharing your UID publicly or in unsecured channels such as social media, forums, or group chats.

3. If you suspect unauthorized access, immediately cross-check your UID against recent login locations listed in “Security Settings” > “Login History”.

4. Gate.io support will never ask for your login password, funds password, or Google Authenticator secret alongside your UID.

5. For account recovery cases involving lost credentials, your UID serves as the primary anchor point for identity validation before secondary verification begins.

Frequently Asked Questions

Q: Can I change my Gate.io UID?A: No. The UID is permanently assigned and cannot be altered, regenerated, or reassigned under any circumstance.

Q: Is my UID visible to other users on Gate.io?A: No. The UID is strictly internal and never appears in public interfaces, trading views, referral links, or API responses unless explicitly enabled in advanced developer settings.

Q: What if my UID displays as “N/A” in Account Center?A: This indicates an incomplete registration flow. Complete KYC Level 1 verification using a valid government-issued ID to unlock full account functionality and reveal the UID.

Q: Does the UID differ between testnet and mainnet accounts?A: Yes. Testnet accounts operate on a separate infrastructure and receive distinct UIDs unrelated to mainnet identifiers.