What documents are needed for Bitstamp verification?

Identity Verification Requirements on Bitstamp

1. A government-issued photo ID is mandatory for all users seeking to verify their accounts on Bitstamp. This can include a passport, national identity card, or driver’s license. The document must be valid and not expired, with clearly visible details such as name, date of birth, photo, and issuing authority.

2. Users must submit clear color scans or high-resolution photos of both the front and back of the identification document. Any glare, blur, or cropped edges may result in rejection. The images should display the full document within the frame and avoid shadows or reflections that obscure information.

3. All text on the ID must be legible and unaltered. Editing tools, watermarks, or digital overlays are not permitted. Bitstamp employs automated verification systems that detect tampering, and any suspicion of manipulation will lead to account suspension.

4. The name provided during registration must exactly match the name on the submitted ID. Discrepancies, including variations in spelling or order, will delay the approval process and may require additional clarification or documentation.

Proof of Residence Documentation

1. To confirm address legitimacy, users must upload a recent proof of residence document issued within the last three months. Acceptable forms include utility bills, bank statements, tax records, or official government correspondence.

2. The document must display the user’s full name and residential address matching the one registered on the Bitstamp account. P.O. boxes are not accepted as valid residential addresses.

3. Digital copies must be complete and unedited. Partial screenshots or redacted versions that hide other charges or account numbers are allowed only if personal data unrelated to verification is obscured—however, the name and address must remain fully visible.

4. Documents from third-party services such as PayPal or credit card providers are generally not accepted unless they are formal billing statements issued directly by financial institutions.

Additional Verification Steps for High-Volume Traders

1. Users who intend to trade large volumes or withdraw substantial amounts may be subject to enhanced due diligence (EDD). This includes submitting additional documentation such as proof of income, employment verification, or source of funds declarations.

2. Business account holders must provide articles of incorporation, business licenses, ownership structure charts, and authorization letters confirming the identity of individuals acting on behalf of the company.

3. In some jurisdictions, notarized copies of identification documents are required for higher-tier verifications. These must be certified by a licensed legal professional and accompanied by a direct upload of the notary seal and signature.

4. Video verification sessions may be requested for certain accounts. During these live calls, users are asked to present their ID in front of the camera and answer security questions related to their application.

Bitstamp enforces strict compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations, making accurate and timely submission of verified documents essential for uninterrupted access to trading features.

Frequently Asked Questions

Can I use a mobile phone bill as proof of residence?Yes, a mobile phone bill can be used if it is an official invoice issued by the service provider, contains your full name and address, and is dated within the last 90 days. Prepaid top-up receipts are not acceptable.

How long does Bitstamp verification usually take?Standard verification typically takes between 24 to 48 hours. However, during peak periods or if additional documentation is required, processing may extend up to several business days.

What happens if my document is rejected?If a document is rejected, Bitstamp will notify you via email specifying the reason. You can re-upload corrected files through the verification portal without needing to restart the entire process.

Is two-factor authentication required after verification?While not part of the document submission process, enabling two-factor authentication (2FA) is strongly recommended after completing verification to enhance account security and prevent unauthorized access.