can't access coinbase account

Recover access to your Coinbase account by verifying your identity, appealing security holds, resetting your password, or contacting Coinbase support.

Oct 25, 2024 at 06:43 pm

Step-by-Step Guide to Recover a Locked Coinbase Account

1. Verify Your Identity

• Visit https://help.coinbase.com/en/contact-us and click "Contact Us."
• Select "My Account" and then "I can't access my account."
• Provide your email address and a clear photo of your government-issued ID.

2. Appeal a Security Hold

• If Coinbase places a security hold on your account, you will receive an email notification.
• Follow the instructions in the email to appeal the hold.
• You may need to provide additional documentation, such as proof of residence or a transaction history.

3. Reset Your Password

• If you have forgotten your password, click "Forgot password" on the Coinbase login page.
• Enter your email address and click "Send Reset."
• You will receive an email with a link to reset your password.

4. Contact Coinbase Support

• If the above steps do not resolve your issue, contact Coinbase support directly.
• Submit a support ticket at https://help.coinbase.com/en/contact-us.
• Provide detailed information about your situation and include any supporting documentation.

Additional Tips:

• Check your email inbox for any communications from Coinbase.
• Ensure you are using the correct email address and password.
• If you have multiple accounts, make sure you are attempting to recover the correct one.
• Be patient and allow Coinbase time to process your request.