由于技术故障导致客户提款超出余额，KCB 集团损失 770 万美元

该问题是在将关键数据从本地迁移到由三级数据中心 iColo 托管的托管中心期间出现的。

Customers of Kenya’s largest bank, KCB Group, were able to withdraw more than their actual balances due to technical glitches, leading to a loss of about $7.7 million (KES 1 billion) between October 11 and 31.

肯尼亚最大银行 KCB 集团的客户因技术故障而无法提取超出实际余额的资金，导致 10 月 11 日至 31 日期间损失约 770 万美元（10 亿肯尼亚先令）。

The issue arose during critical data migration from on-premise to a colocation centre hosted by iColo, a tier 3 data centre. A subsequent attempt to integrate cloud databases resulted in a synchronisation error. This led to real-time balance updates failing, which then allowed customers, mainly those with KCB-M-PESA target savings accounts, to withdraw up to triple their saved amount.

该问题是在将关键数据从本地迁移到由三级数据中心 iColo 托管的托管中心期间出现的。随后尝试集成云数据库导致同步错误。这导致实时余额更新失败，从而允许客户（主要是拥有 KCB-M-PESA 目标储蓄账户的客户）提取最多三倍的储蓄金额。

The bank has since restricted the accounts of overdrawn customers and told them to regularise their accounts so they can recoup the funds.

此后，该银行限制了透支客户的账户，并要求他们规范账户，以便收回资金。

An investigation by TechCabal has revealed multiple service disruptions and system outages over the last few weeks, a pointer that the lender is struggling to patch its systems as it modernises its IT infrastructure.

TechCabal 的一项调查显示，过去几周发生了多次服务中断和系统中断，这表明该银行在 IT 基础设施现代化过程中正在努力修补其系统。

Lapses in technical operations have become a concerning issue in the Kenyan banking sector over the last few years. Ecobank Kenya lost “millions of dollars” between 2020 and 2022 due to vulnerabilities in its card operations team, which left the bank exposed to potential fraud by merchants and staff. Similarly, Equity Bank was targeted in a debit card fraud case where $2.1 million was stolen.

过去几年，技术操作失误已成为肯尼亚银行业的一个令人担忧的问题。由于卡运营团队存在漏洞，肯尼亚生态银行在 2020 年至 2022 年间损失了“数百万美元”，这使得该银行面临商户和员工潜在的欺诈风险。同样，Equity Bank 成为一起借记卡欺诈案的目标，210 万美元被盗。