Eskom 為遇到電錶令牌載入問題的預付費電力用戶發布指南

Eskom 為在充值電錶代幣時遇到困難的預付費電力用戶發布了一份簡單明了的指南。隨著 11 月 24 日密鑰修訂號 (KRN) 2 更新截止日期的臨近，未正確更新電錶的客戶可能會遇到問題。

Prepaid electricity users experiencing difficulties loading their meter tokens can follow a simple guide provided by Eskom. With the deadline for the Key Revision Number (KRN) 2 update approaching on 24 November, customers whose meters haven’t been updated may encounter issues. Here’s how to address the problem efficiently.

在加載電錶令牌時遇到困難的預付費電力用戶可以遵循 Eskom 提供的簡單指南。隨著 11 月 24 日金鑰修訂號 (KRN) 2 更新截止日期的臨近，尚未更新電錶的客戶可能會遇到問題。以下是如何有效解決該問題。

Use Alfred, Eskom’s Chatbot

使用 Eskom 的聊天機器人 Alfred

If you cannot load your electricity token, Eskom recommends visiting Alfred the Eskom Chatbot at www.alfred.eskom.co.za/chatroom/.

如果您無法載入電力代幣，Eskom 建議造訪 Alfred the Eskom Chatbot，網址為 www.alfred.eskom.co.za/chatroom/。

“Alfred provides a step-by-step guide to resolve prepaid meter token problems,” Eskom stated.

Eskom 表示：“Alfred 提供了解決預付費電錶令牌問題的逐步指南。”

The chatbot allows users to select the ‘Prepaid Meter Tokens Problems’ option and follow simple instructions.

聊天機器人允許用戶選擇「預付費電錶令牌問題」選項並按照簡單的說明進行操作。

Customers who recently updated their personal details on Alfred should wait 24 hours before purchasing new electricity tokens to ensure the system registers the changes.

最近在 Alfred 上更新個人詳細資料的客戶應等待 24 小時後再購買新的電力代幣，以確保系統記錄變更。

Check your prepaid meter status

檢查您的預付費電錶狀態

Eskom also urges customers to check if their meters are ready for the KRN2 system. To do this, enter the code “1844 6744 0738 4377 2416” on your prepaid meter keypad.

Eskom 也敦促客戶檢查他們的電錶是否適合 KRN2 系統。為此，請在預付費電錶鍵盤上輸入代碼「1844 6744 0738 4377 2416」。

“If the screen displays ‘1,’ your meter still operates on KRN1 and requires an update. A ‘2’ confirms the meter is upgraded,” Eskom stated.

「如果螢幕顯示‘1’，則您的測量儀仍在 KRN1 上運行，需要更新。 「2」確認儀表已升級，」Eskom 表示。

For meters still on KRN1, customers must purchase electricity tokens from authorised vendors. These tokens will include two sets of 20-digit codes to complete the update.

對於仍在 KRN1 上的電錶，客戶必須從授權供應商購買電力代幣。這些令牌將包含兩組 20 位元代碼以完成更新。

Support and assistance for prepaid meter update available

提供預付費電錶更新的支援與協助

Eskom reassures customers that help is readily available.

Eskom 向客戶保證隨時可以提供協助。

“If you’re struggling, contact our support team at 0860 037 566,” the utility advised.

「如果您遇到困難，請致電 0860 037 566 聯絡我們的支援團隊，」公用事業公司建議。

Customers can also find guidance on Eskom’s social media platforms and website, where detailed instructions are provided. Local engagement sessions and radio announcements are part of Eskom’s intensified awareness campaign to ensure everyone transitions smoothly.

客戶還可以在 Eskom 的社交媒體平台和網站上找到指導，其中提供了詳細說明。當地參與會議和廣播公告是 Eskom 強化宣傳活動的一部分，旨在確保每個人順利過渡。