Eskom 为遇到电表令牌加载问题的预付费电力用户发布指南

Eskom 为在充值电表代币时遇到困难的预付费电力用户发布了一份简单明了的指南。随着 11 月 24 日密钥修订号 (KRN) 2 更新截止日期的临近，未正确更新电表的客户可能会遇到问题。

Prepaid electricity users experiencing difficulties loading their meter tokens can follow a simple guide provided by Eskom. With the deadline for the Key Revision Number (KRN) 2 update approaching on 24 November, customers whose meters haven’t been updated may encounter issues. Here’s how to address the problem efficiently.

在加载电表令牌时遇到困难的预付费电力用户可以遵循 Eskom 提供的简单指南。随着 11 月 24 日密钥修订号 (KRN) 2 更新截止日期的临近，尚未更新电表的客户可能会遇到问题。以下是如何有效解决该问题。

Use Alfred, Eskom’s Chatbot

使用 Eskom 的聊天机器人 Alfred

If you cannot load your electricity token, Eskom recommends visiting Alfred the Eskom Chatbot at www.alfred.eskom.co.za/chatroom/.

如果您无法加载电力代币，Eskom 建议访问 Alfred the Eskom Chatbot，网址为 www.alfred.eskom.co.za/chatroom/。

“Alfred provides a step-by-step guide to resolve prepaid meter token problems,” Eskom stated.

Eskom 表示：“Alfred 提供了解决预付费电表令牌问题的分步指南。”

The chatbot allows users to select the ‘Prepaid Meter Tokens Problems’ option and follow simple instructions.

聊天机器人允许用户选择“预付费电表令牌问题”选项并按照简单的说明进行操作。

Customers who recently updated their personal details on Alfred should wait 24 hours before purchasing new electricity tokens to ensure the system registers the changes.

最近在 Alfred 上更新个人详细信息的客户应等待 24 小时后再购买新的电力代币，以确保系统记录更改。

Check your prepaid meter status

检查您的预付费电表状态

Eskom also urges customers to check if their meters are ready for the KRN2 system. To do this, enter the code “1844 6744 0738 4377 2416” on your prepaid meter keypad.

Eskom 还敦促客户检查他们的电表是否适合 KRN2 系统。为此，请在预付费电表键盘上输入代码“1844 6744 0738 4377 2416”。

“If the screen displays ‘1,’ your meter still operates on KRN1 and requires an update. A ‘2’ confirms the meter is upgraded,” Eskom stated.

“如果屏幕显示‘1’，则您的测量仪仍在 KRN1 上运行，需要更新。 “2”确认仪表已升级，”Eskom 表示。

For meters still on KRN1, customers must purchase electricity tokens from authorised vendors. These tokens will include two sets of 20-digit codes to complete the update.

对于仍在 KRN1 上的电表，客户必须从授权供应商处购买电力代币。这些令牌将包含两组 20 位代码以完成更新。

Support and assistance for prepaid meter update available

提供预付费电表更新的支持和帮助

Eskom reassures customers that help is readily available.

Eskom 向客户保证随时可以提供帮助。

“If you’re struggling, contact our support team at 0860 037 566,” the utility advised.

“如果您遇到困难，请致电 0860 037 566 联系我们的支持团队，”公用事业公司建议道。

Customers can also find guidance on Eskom’s social media platforms and website, where detailed instructions are provided. Local engagement sessions and radio announcements are part of Eskom’s intensified awareness campaign to ensure everyone transitions smoothly.

客户还可以在 Eskom 的社交媒体平台和网站上找到指导，其中提供了详细说明。当地参与会议和广播公告是 Eskom 强化宣传活动的一部分，旨在确保每个人顺利过渡。