What to do if my Trezor is stolen

Immediate Steps to Take if Your Trezor is Stolen

If your Trezor device is stolen, the first thing you should do is remain calm and act quickly. The private keys on your Trezor are protected by a recovery seed, which means that as long as the thief does not have access to your 24-word recovery phrase, they cannot access your funds directly. However, it's still critical to take immediate action.

• Disconnect any connected devices or apps: If your Trezor was connected to a computer or mobile app, disconnect it immediately.
• Do not attempt to track or confront the thief: Physical safety is more important than trying to recover the device yourself.
• Report the theft to local authorities: Provide as much information as possible about the stolen device, including its serial number (which can be found in your Trezor settings or original packaging).

Recover Your Funds Using the Recovery Phrase

The recovery phrase is the most crucial element of securing your cryptocurrency when using a hardware wallet like Trezor. This 24-word phrase allows you to restore your wallet on another compatible device or software wallet.

• Locate your 24-word recovery phrase: It should be stored securely, ideally offline and in multiple safe locations.
• Use a new Trezor or compatible wallet: You can use another Trezor Model T or Trezor One, or even a different hardware wallet such as Ledger, as long as it supports BIP-39 recovery phrases.
• Follow the setup process and enter your recovery phrase: This will restore all your accounts and balances to the new wallet.

It's essential that no one else has access to this phrase. If there's any suspicion that your recovery phrase may have been compromised, consider transferring your funds to a completely new wallet with a new seed phrase.

Check for Unauthorized Transactions

Even though the thief doesn't have your recovery phrase, it's possible that during the time your Trezor was connected to your computer or phone, someone could have accessed your accounts or initiated transactions.

• Log into your wallet through the Trezor Suite interface: Check the transaction history across all your accounts.
• Verify all outgoing transactions: Look for any unfamiliar or unauthorized transfers.
• Use blockchain explorers: Tools like blockchair.com or blockstream.info allow you to verify the status of your Bitcoin or other cryptocurrency addresses independently.

If you find suspicious activity, note the transaction IDs and recipient addresses. These details may be useful for reporting to law enforcement or cryptocurrency tracking services.

Secure Your Digital Environment

A stolen Trezor device may raise concerns about the security of your digital environment, especially if the thief had physical access to your computer or phone.

• Change all related passwords: This includes your Trezor Suite account, email accounts linked to your wallet, and any exchange accounts where you've sent or received funds.
• Enable two-factor authentication (2FA): Use an authenticator app like Google Authenticator or Authy instead of SMS-based 2FA for better security.
• Scan your devices for malware: Use trusted antivirus and anti-malware tools to ensure your system hasn’t been compromised.

Remember, your Trezor device itself does not store your private keys permanently—they are generated from your recovery phrase every time you use the device. So as long as your recovery phrase remains secure, your funds remain protected.

Contact Trezor Support for Assistance

Although Trezor cannot recover your device or block it remotely, their support team can provide guidance and help you understand your options.

• Visit the official Trezor support page: Go to https://trezor.io/support/ and submit a ticket or browse existing guides.
• Provide your wallet details carefully: Do not share your recovery phrase with anyone, including Trezor support staff.
• Ask about device-specific features: For example, newer Trezor models offer optional passphrase protection, which adds an extra layer of security if enabled.

Trezor support may also assist you in identifying your device via its serial number or firmware version, which can be helpful when filing reports or insurance claims.

Frequently Asked Questions

Q: Can someone steal my crypto just by having my stolen Trezor?No. As long as your 24-word recovery phrase is not accessible to the thief, they cannot access your funds. The Trezor device alone does not contain your private keys permanently—they are derived from your recovery phrase during each session.

Q: Is it possible to track a stolen Trezor device?Trezor devices do not have built-in GPS or remote tracking capabilities. However, you can report the theft to local authorities and provide the device’s serial number, which may help in recovery efforts if the thief tries to sell it.

Q: Should I reuse the same recovery phrase after getting a new Trezor?Yes, you can safely restore your old wallet using the same recovery phrase on a new Trezor device. However, if you suspect that your recovery phrase has been exposed, it’s safer to create a new wallet and transfer your funds to it.

Q: What happens if I lose both my Trezor and my recovery phrase?Unfortunately, without either the Trezor device or the recovery phrase, you will not be able to access your cryptocurrency. That’s why it’s vital to store your recovery phrase securely and separately from your hardware wallet.