metamask can't connect to ledger

To resolve connectivity issues between MetaMask and Ledger, verify Ledger's firmware, disconnect and reconnect the device securely, and check the USB connection.

Nov 05, 2024 at 04:23 pm

Troubleshooting MetaMask Connectivity Issues with Ledger

Issue: MetaMask cannot establish a connection with a Ledger hardware wallet.

Steps to Resolve:

1. Verify Ledger's Firmware: Ensure that the latest firmware is installed on the Ledger device. Visit the [Ledger website](https://www.ledger.com/support/) for instructions on updating.
2. Disconnect and Reconnect Ledger: Disconnect the Ledger device from your computer and then reconnect it securely.
3. Check USB Connection: Verify that the USB cable is securely connected to both the Ledger device and your computer. Try using a different USB port if possible.
4. Update MetaMask: Install the latest version of MetaMask from the official website or [Chrome Store](https://chrome.google.com/webstore/detail/metamask/nkbihfbeogaeaoehlefnkodbefgpgknn?hl=en).
5. Select Correct Connection Option: Open MetaMask and click on the "Connect Hardware Wallet" option. Select "Ledger" as the connection method.
6. Check for Ledger App: Ensure that the Ledger Live application is installed and running on your computer.
7. Update Ledger App: If using Ledger Live, update the application to its latest version.
8. Unlock Ledger and Approve Transaction: On the Ledger device, unlock it by entering your PIN. When prompted, approve the MetaMask connection.
9. Disable VPN and Antivirus: Temporarily disable any active VPN or antivirus software on your computer as it may interfere with the connection.
10. Reset Ledger: As a last resort, you can try resetting your Ledger device. Note that this will erase all your data, including your cryptocurrencies. Follow the instructions provided by Ledger.