How to update your personal information on Bitstamp? (Profile Settings)

Accessing Profile Settings

1. Log in to your Bitstamp account using your registered email and password.

2. Navigate to the top-right corner of the dashboard and click on your profile icon.

3. Select “Profile settings” from the dropdown menu to enter the personal information management interface.

4. The page displays current contact details, legal name, date of birth, and country of residence.

Updating Contact Information

1. Under the “Contact details” section, locate the “Email address” and “Phone number” fields.

2. Click the pencil icon next to each field to enable editing mode.

3. Enter the new email or phone number, then confirm the change by entering your current account password.

4. A verification code will be sent to the updated contact method; input it within five minutes to finalize the update.

Modifying Legal Identity Data

1. Scroll down to the “Personal information” section where your full name, date of birth, and nationality are displayed.

2. Only limited fields—such as preferred first name or middle name—can be edited directly without re-verification.

3. Any modification to your legal full name, date of birth, or country of residence requires submission of updated government-issued ID documents.

4. Upload a clear, unaltered image of your valid passport, national ID card, or driver’s license matching the requested changes.

Address Verification Updates

1. In the “Residential address” subsection, click “Edit address” to initiate revision.

2. Provide complete street address, city, postal code, and administrative region in Latin characters only.

3. Upload a recent utility bill, bank statement, or official government correspondence issued within the last 90 days.

4. All uploaded documents must display your full name and updated address exactly as entered in the form.

Security Implications of Profile Changes

1. Every update to verified identity or address triggers an automatic security review by Bitstamp’s compliance team.

2. Account withdrawal functions may be temporarily suspended until the updated data is fully validated.

3. Two-factor authentication remains mandatory during all profile edits; disabling it blocks access to the settings page.

4. Changes to country of residence may affect regulatory eligibility for certain trading pairs or deposit methods.

Frequently Asked Questions

Q1: Can I change my registered email without accessing the old one?No. Bitstamp requires active access to the original email to send a confirmation link before allowing replacement with a new address.

Q2: What happens if my uploaded ID photo fails verification?The system returns a rejection notice specifying the reason—common causes include glare, cropped edges, or mismatched name spelling—and allows immediate resubmission.

Q3: Is there a limit on how often I can update my residential address?Yes. Users may submit no more than two address change requests per calendar month, and each requires full document re-verification.

Q4: Do I need to re-complete KYC after updating my legal name?Yes. A name change mandates full re-submission of identity documents and facial verification, restarting the entire KYC approval cycle.