How to update KYC documents on Gate.io? (Identity update)

Accessing the KYC Verification Section

1. Log in to your Gate.io account using your registered credentials and two-factor authentication if enabled.

2. Navigate to the top-right corner of the interface and click on your profile icon.

3. Select “Verification” from the dropdown menu to enter the identity verification dashboard.

4. Locate the “Identity Verification” card and click the “Edit” or “Update” button adjacent to your current status.

5. Confirm that you are prepared to submit new documents by reviewing the system prompt about document validity and expiration rules.

Required Document Specifications

1. A clear, color front-and-back scan or photo of a government-issued ID such as a passport, national ID card, or driver’s license.

2. The document must be unexpired and legible—no glare, blur, or cropped edges.

3. Selfies taken during submission must show your full face with neutral expression, no hats or sunglasses, and match the photo on the ID.

4. File formats accepted include JPG, JPEG, PNG, and PDF; maximum file size is 10 MB per upload.

5. Documents issued in non-Latin scripts require certified English translations uploaded alongside the original.

Submission and Review Process

1. Upload each required file in its designated field: ID front, ID back, and live selfie.

2. Enter personal details exactly as they appear on the submitted ID—mismatched names or dates trigger automatic rejection.

3. Click “Submit for Review” only after verifying all fields are completed and files are correctly attached.

4. Gate.io typically processes updates within 24 to 72 hours; users receive email and in-app notifications upon completion.

5. If rejected, the system displays a specific reason—common causes include expired documents, inconsistent information, or low-resolution images.

Account Restrictions During Pending Status

1. Withdrawal limits are automatically reduced to zero until the updated KYC is approved.

2. Spot trading remains fully functional, but margin and futures trading may be suspended depending on previous verification level.

3. Deposit functionality stays active regardless of pending status—funds sent to your wallet will be credited normally.

4. API key permissions remain unchanged unless explicitly revoked by the user; however, withdrawal-related API calls will fail.

5. Attempting to initiate multiple simultaneous submissions may result in temporary lockout of the verification module for security review.

Frequently Asked Questions

Q: Can I update my name or date of birth without re-uploading all documents? A: No. Any change to core identity fields requires full resubmission of all KYC materials—including ID and selfie—even if only one detail differs.

Q: What happens if my old ID expires while the new one is still under review? A: Your account retains its current verification tier until approval. Expired IDs do not downgrade status retroactively, but further updates will require valid documents.

Q: Is there a way to expedite the KYC update review? A: Gate.io does not offer priority review services. Submission timing, document quality, and system load determine processing duration.

Q: Can I use a different ID type than previously verified—for example, switching from passport to national ID? A: Yes. The platform accepts any supported ID type, provided it meets all formatting, language, and validity requirements outlined in the verification portal.