how to reset google authenticator gate.io

To reset Google Authenticator on Gate.io, follow these steps: disable Google Authentication, add (SMS) Authentication, re-enable Google Authentication, and generate new codes.

Oct 25, 2024 at 07:21 pm

How to Reset Google Authenticator on Gate.io

Google Authenticator is a popular two-factor authentication (2FA) app that adds an extra layer of security to your online accounts. If you've lost your phone or need to reset your Google Authenticator credentials on Gate.io, follow these steps:

1. Navigate to Gate.io: Visit the Gate.io website and log in to your account.
2. Access the Security Center: Click on the "Account & Security" icon in the upper-right corner, then select "Security Center."
3. Enable SMS Authentication: Under "Two-Factor Authentication," click "Add" next to "SMS Authentication." Enter your phone number and verify using the code sent via text message.
4. Disable Google Authenticator: Once SMS authentication is enabled, click on the "Disable" button next to "Google Authentication." This will deactivate Google Authenticator for your account.
5. Enable Google Authenticator: To reset Google Authenticator, click on the "Add" button next to "Google Authentication." Scan the QR code provided or manually enter the alphanumeric secret.
6. Generate New Codes: Open the Google Authenticator app on your new phone or device. Tap on the "+" button and select "Scan a Barcode" (or "Enter a Setup Key" if using the alphanumeric secret). Scan the QR code or enter the secret manually.
7. Enter Verification Code: Enter the six-digit verification code generated by the Google Authenticator app into the field on the Gate.io website.
8. Confirm Reset: Click on the "Submit" button to complete the Google Authenticator reset.

Additional Tips:

• Make sure to back up your Google Authenticator codes in a secure location or using a password manager.
• If you experience any issues resetting Google Authenticator, contact Gate.io customer support for assistance.