how to raise dispute okx

When filing a dispute on OKX, gather evidence, contact customer support, provide detailed information, and follow up on the dispute's status to ensure its resolution.

Oct 23, 2024 at 10:12 am

How to Raise a Dispute on OKX

OKX is a leading cryptocurrency exchange that offers a wide range of trading options for both experienced and beginner traders. While the exchange is generally reliable and secure, there may be times when you experience an issue or dispute that needs to be resolved. Here is a step-by-step guide on how to raise a dispute on OKX:

Step 1: Gather Evidence

Before raising a dispute, it is important to gather all relevant evidence to support your claim. This may include screenshots, transaction records, or any other documentation that supports your case.

Step 2: Contact Customer Support

The first step in raising a dispute is to contact the OKX customer support team. You can do this by:

• Submitting a ticket:

  • Go to the OKX help center
  • Click on the "Submit a ticket" button
  • Select the appropriate category and provide details of your issue

• Live chat:

  • Click on the live chat icon on the OKX website
  • A support agent will assist you with your issue

• Sending an email:

  • Email the OKX support team at support@okx.com

Step 3: Provide Details

When contacting customer support, be sure to provide as much detail as possible about your dispute. This should include the following information:

• Description of the issue
• Date and time of the issue
• Transaction ID (if applicable)
• Evidence to support your claim

Step 4: Wait for a Response

Once you have submitted your dispute, OKX will investigate the matter and respond to you within a few business days. The exchange will typically request additional information or documents to help resolve the dispute.

Step 5: Resolution

If OKX determines that your dispute is valid, the exchange will take steps to resolve the issue. This may include refunding your funds, correcting a transaction, or providing other compensation. If the exchange does not find your dispute to be valid, they will provide an explanation for their decision.

tips for raising disputes

• Be clear and concise in your communication
• Provide all relevant evidence
• Be patient and persistent
• Follow up on your dispute regularly to track its status

Remember, raising a dispute should be a last resort after you have attempted to resolve the issue with the counterparty directly.