How to fix failed KuCoin identity verification?

Understanding Common Reasons for KuCoin Verification Failures

1. One of the most frequent causes of failed identity verification on KuCoin is the use of expired or invalid identification documents. Users often upload passports or national IDs that have passed their expiration date, which automatically triggers rejection during the automated review process.

2. Poor image quality can severely impact the verification outcome. Blurry, dark, or partially cropped images prevent the system from accurately reading critical information such as name, date of birth, and document number, leading to automatic failure.

3. Discrepancies between the name on the submitted ID and the name registered on the KuCoin account will result in rejection. This includes minor spelling errors, use of nicknames, or mismatched middle names that don’t align with official records.

4. Using unofficial or altered documents, such as edited PDFs or screenshots of IDs, violates KuCoin’s verification policy. Only original, unmodified photos or scans of government-issued IDs are accepted.

5. Attempting verification from restricted jurisdictions can lead to failure. KuCoin restricts KYC services in certain countries due to regulatory constraints, and users from these regions may encounter unexplained rejections despite valid documentation.

Steps to Correct and Resubmit Your Verification

1. Log into your KuCoin account and navigate to the identity verification section under account settings. Review the specific reason for rejection provided by the system, as KuCoin often includes feedback such as “image too blurry” or “name mismatch.”

2. Obtain a high-resolution photo of your valid government-issued ID—passport, driver’s license, or national ID card—ensuring all edges are visible and text is legible. Use natural lighting and avoid glare or shadows on the document surface.

3. Ensure your full legal name on the KuCoin profile exactly matches the name on your ID. If necessary, edit your account details before resubmitting, paying close attention to special characters, spacing, and capitalization.

4. Record a short live video if prompted, following KuCoin’s facial verification requirements. Hold your ID next to your face, blink when instructed, and make sure both your face and the document are clearly visible without obstructions.

5. Submit the corrected documents through the official KuCoin app or website. Avoid third-party links or email submissions, as these are not supported and may compromise your security.

Troubleshooting Persistent Verification Issues

1. Clear your browser cache or switch to a different device if the verification page fails to load properly. Technical glitches on the user side can interfere with document uploads and video submissions.

2. Disable ad blockers or privacy extensions that may prevent the camera access required for facial verification. These tools can interfere with JavaScript functions essential for the KYC process.

3. Contact KuCoin support directly through the in-app help center if multiple attempts fail. Provide your user ID, the exact error message, and reference any previous submission IDs to expedite the inquiry.

4. Wait at least 24 hours before reapplying if your case is under manual review. Repeated submissions in a short timeframe can delay processing and trigger system flags.

5. Confirm your current location is not on KuCoin’s restricted list. Users connecting via VPN may unknowingly appear to be in a banned region, causing verification blocks even with valid documents.

Frequently Asked Questions

Why does my KuCoin verification keep failing even with a valid passport?Verification may fail due to lighting issues, motion blur, or incorrect upload format. Ensure the passport photo is in JPEG or PNG format, fully visible, and taken on a flat surface with no reflections. Also, verify that your account name matches the passport exactly.

How long does KuCoin take to review a resubmitted ID?Automated reviews typically complete within 30 minutes. Manual reviews, especially for flagged accounts, can take up to 72 hours. Users should avoid resubmitting during this window to prevent delays.

Can I use a birth certificate or student ID for KuCoin verification?No. KuCoin only accepts government-issued photo IDs such as passports, national ID cards, or driver’s licenses. Non-photo or unofficial documents are not permitted under their KYC policy.

What should I do if KuCoin support doesn’t respond to my verification issue?Escalate the ticket by logging into the KuCoin Help Center and selecting “urgent KYC issue.” Include screenshots of your rejection notice and previous correspondence. Public inquiries via official social media channels may also prompt faster responses.