What to do if Dubai OKX withdrawal address is wrong

If you realize you entered the wrong OKX withdrawal address in Dubai, promptly reach out to OKX support with relevant details, account ownership proof, and the correct address.

Oct 26, 2024 at 08:13 am

What to Do if Dubai OKX Withdrawal Address is Wrong

If you have entered an incorrect withdrawal address for your OKX account in Dubai, immediate action is necessary to prevent the loss of your funds. Here's a step-by-step guide on what to do:

1. Contact OKX Support

• Reach out to OKX customer support via email (support@okx.com) or through their live chat feature on their website.

• Clearly explain the situation and provide the following information:

  • Your OKX account ID
  • The date and time of the withdrawal
  • The incorrect withdrawal address
  • The correct withdrawal address

2. Provide Proof of Ownership

• To verify your account ownership, OKX may request you to submit the following:

  • Proof of identity (e.g., passport, ID card)
  • Proof of residence (e.g., utility bill, bank statement)
  • Screenshot of the withdrawal transaction

3. Wait for OKX to Process

• OKX will investigate the case and attempt to retrieve the funds. The processing time can vary depending on the situation.
• Note that OKX cannot guarantee the recovery of funds if the address you provided is not controlled by the intended recipient.

4. Stay Informed

• OKX will keep you updated on the progress of the investigation via email or through your support ticket.
• Be patient and cooperate with their requests for information.

5. Secure Your Account

• Change your OKX account password immediately.
• Enable two-factor authentication (2FA) to enhance security.
• Be vigilant for potential phishing attempts that may try to obtain your account details.

Tips to Avoid Incorrect Withdrawal Addresses:

• Always verify the withdrawal address before confirming the transaction.
• Use the same exchange for both deposits and withdrawals.
• Consider testing small withdrawal amounts before sending larger sums.
• Be cautious of unsolicited emails or messages requesting you to provide your withdrawal address.