How to complete Identity Verification on OKX? (KYC process)

Understanding OKX Identity Verification Requirements

1. OKX mandates identity verification for all users accessing advanced trading features, fiat on-ramps, and withdrawal capabilities. This process aligns with global Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) standards.

2. The platform categorizes verification into three tiers: Basic, Intermediate, and Advanced. Each level unlocks progressively higher trading limits and service access.

3. Users must provide government-issued photo identification such as a passport, national ID card, or driver’s license. Documents must be valid, unexpired, and clearly legible.

4. Facial biometric confirmation is required at every tier. This involves real-time selfie capture matching the photo on the submitted ID document.

5. Residency proof may be requested during Intermediate or Advanced verification, especially for users in jurisdictions with strict regulatory oversight.

Navigating the KYC Submission Interface

1. Log into your OKX account via web or mobile application and navigate to the “Assets” section, then select “Identity Verification” under Security Settings.

2. Choose the appropriate verification level based on your intended activity—Basic suffices for spot trading with crypto deposits only.

3. Upload front and back images of your ID document. The system applies optical character recognition to extract name, date of birth, and document number automatically.

4. Position your face within the on-screen frame and follow voice-guided prompts to complete liveness detection—blinking, turning left, and nodding are common steps.

5. Submit supplementary information if prompted, including occupation type, source of funds, and annual income range. These fields are mandatory for Advanced verification.

Common Rejection Reasons and Corrections

1. Blurry or low-resolution ID uploads trigger automatic rejection. Ensure lighting is even and edges of the document are fully visible without glare or shadow.

2. Mismatch between name spelling on ID and registered account name causes failure. Use exact capitalization and spacing as printed on official documentation.

3. Expired documents are not accepted—even by one day. Renewal must be completed before resubmission.

4. Selfie background containing text, logos, or reflective surfaces violates policy. A plain wall or neutral surface is required.

5. Third-party assistance during liveness check—such as holding the device or using pre-recorded video—is flagged as fraudulent behavior and results in permanent suspension.

Processing Timeframes and Status Tracking

1. Basic verification typically completes within two minutes during non-peak hours, though delays up to 24 hours occur during high-volume submission periods.

2. Intermediate verification requires manual review in many cases, averaging 1–3 business days depending on regional compliance workload.

3. Advanced verification may involve cross-referencing with external databases and often takes 3–5 business days, especially when residency documents require translation or notarization.

4. Users receive email notifications upon status change. The “Verification Progress” dashboard displays current stage, pending actions, and timestamped logs.

5. Rejected submissions include specific error codes. Code “ID07” indicates facial mismatch; “DOC12” signals invalid document format; “RES21” refers to incomplete residency evidence.

Frequently Asked Questions

Q: Can I use a temporary ID or student card for OKX KYC?No. Only permanent, government-issued IDs with holograms, microprinting, or embedded chips are accepted. Temporary permits, school IDs, or utility bills do not meet verification criteria.

Q: What happens if my country is not listed in the OKX jurisdiction dropdown?The platform restricts registration and verification for users from sanctioned regions including North Korea, Iran, Syria, Crimea, and certain entities under OFAC designation. No exceptions apply.

Q: Is it possible to verify multiple accounts under the same ID?OKX enforces a strict one-ID-per-account policy. Attempting to link duplicate identities triggers fraud detection algorithms and may lead to asset freezing.

Q: Do I need to re-verify after updating personal information like my address or phone number?Address or contact changes do not require re-KYC unless they involve nationality or legal residence status. However, any update to name, date of birth, or ID number necessitates full re-submission.