How to close your Gemini account?

To close your Gemini account, withdraw all funds, cancel pending transactions, and ensure no active orders—closure is permanent and irreversible.

Aug 05, 2025 at 01:35 pm

Understanding Gemini Account Closure

Closing a Gemini account is a process that requires careful attention to detail. Before initiating closure, users must understand that this action is irreversible. Once the account is closed, all associated data, transaction history, and access to services are permanently removed. It is essential to ensure that all cryptocurrency assets have been withdrawn and that no pending transactions remain. Gemini does not allow account closure if there are active orders, open withdrawals, or unsettled funds. This precaution protects users from unintended loss of assets during the closure process.

Pre-Closure Checklist

Before requesting closure, several critical steps must be completed to ensure a smooth process:

• Withdraw all cryptocurrency balances to an external wallet you control. This includes Bitcoin, Ethereum, and any other supported tokens.
• Cancel any open buy or sell orders on the Gemini exchange. These must be resolved before closure.
• Ensure that two-factor authentication (2FA) is active and accessible, as identity verification may be required.
• Confirm that no pending deposits or withdrawals are in progress. Wait for all transactions to settle.
• Download or save any transaction history or tax documents you may need in the future, as these will no longer be accessible after closure.
  

  Failure to complete these steps may result in delays or rejection of the closure request.

  Accessing Account Settings

  
  To begin the closure process, log in to your Gemini.com account using your registered email and password. Once logged in, navigate to the Settings section, typically located in the top-right dropdown menu under your profile icon. Within Settings, locate the "Account" tab, where options related to personal information, security, and account management are available. Scroll to the bottom of the page to find the "Close Account" option. This button will only be active if all prerequisites—such as zero balances and no pending transactions—are met.
  

  If the button is grayed out or unavailable, revisit the pre-closure checklist to identify unresolved issues. Some users may need to contact support if they believe their account meets all requirements but the option remains inaccessible.

  Submitting the Closure Request

  
  Once the "Close Account" option is active, click it to proceed. A confirmation dialog will appear, warning that the action is permanent and cannot be undone. You will be required to:
• Re-enter your account password to verify identity.
• Confirm that you have withdrawn all funds and understand the consequences.
• Complete a 2FA verification step, such as entering a code from your authenticator app or SMS.
• Click "Confirm Closure" to submit the request.
  

  After submission, Gemini will process the request. You may receive an email confirmation stating that your account is scheduled for closure. The timeline for full deactivation can vary, but typically takes 24 to 48 hours. During this period, no new transactions can be initiated.

  Post-Closure Considerations

  
  Even after submitting the closure request, monitor your email for any messages from Gemini support. In rare cases, the platform may flag the account for review, especially if suspicious activity is detected. If you used Gemini Earn, ensure that all interest-bearing positions have been fully withdrawn prior to closure, as these cannot be recovered afterward. Additionally, if you had linked bank accounts or payment methods, they will be disassociated from the platform. However, Gemini may retain certain data for legal and compliance purposes, such as anti-money laundering (AML) regulations, though this data is no longer accessible to the user.
  

  It is also important to note that closing your account does not automatically cancel any referral programs or ongoing partnerships you may have had with Gemini. If you referred others and earned rewards, ensure those balances were claimed before closure.

  Troubleshooting Closure Issues

  
  Some users encounter obstacles when attempting to close their Gemini account. Common issues include:
• The "Close Account" button is not visible — This usually indicates pending transactions or nonzero balances. Resolve all activity and refresh the page.
• 2FA errors during verification — Ensure your authenticator app is synced or that SMS codes are being received. Use backup codes if necessary.
• Email verification required — Gemini may send a confirmation link to your registered email. Check your inbox, including spam folders.
• Account locked due to security review — Contact Gemini support directly through the help center if your account is under review.
  

  If problems persist, access the Gemini Help Center and submit a support ticket under the "Account Closure" category. Include your full name, email address, and a clear description of the issue. Support typically responds within 24 hours.

  Frequently Asked Questions

  
  Can I reopen a closed Gemini account?
  No, once a Gemini account is closed, it cannot be reopened. You would need to create a new account using a different email address, subject to verification procedures.
  

  Will Gemini refund fees after account closure?
  
  No, transaction fees paid prior to closure are non-refundable. Ensure you understand all fee structures before initiating closure.

  What happens to my verified identity documents?
  
  Gemini retains identity verification records for regulatory compliance. These are securely stored and not accessible after account closure.

  Can I close my account via the mobile app?
  
  Currently, the account closure option is only available on the desktop website. Use a web browser on a computer to complete the process.