binance can't verify identity

For Binance identity verification troubleshooting, ensure accurate document submission, check technical issues, consider alternative options, and protect your account against compromise.

Oct 25, 2024 at 08:21 am

Binance Unable to Verify Identity: Troubleshooting and Solutions

1. Check Your Documents:

• Ensure that the documents you uploaded meet Binance's requirements.
• Your personal information, such as name, date of birth, and address, should match the documents genau.
• Check the quality and clarity of the images you uploaded.

2. Contact Customer Support:

• If your documents are accurate but still not accepted, contact Binance customer support.
• Provide clear evidence of your identity, such as additional documents or a video selfie.
• Describe the issue and any steps you've already taken to resolve it.

3. Try Different Verification Methods:

• If possible, attempt verification using a different method, such as facial recognition.
• Ensure that your mobile device's camera is of good quality and that you have a stable internet connection.

4. Report Technical Issues:

• If you encounter technical difficulties during the verification process, such as image upload errors, report the issue to Binance immediately.
• Provide detailed information about the error and any error messages you've received.

5. Be Patient:

• Identity verification can sometimes take time due to the high volume of requests.
• Be patient and allow Binance ample time to process your information.
• Avoid uploading multiple sets of documents as this can delay the process further.

6. Consider Alternative Verification Options:

• In some cases, Binance may offer alternative verification options for users who cannot provide the required documents.
• These options may vary depending on your region and the verification level you're attempting to achieve.

7. Ensure Your Credentials Aren't Compromised:

• If you've tried the above steps and still cannot verify your identity, consider the possibility that your account has been compromised.
• Change your password and enable two-factor authentication to protect your account.

Tips for a Successful Verification Process:

• Use high-quality images of your documents, ensuring they are clear and legible.
• Make sure your personal information is accurate and matches your documents.
• Follow Binance's guidelines for document submission carefully.
• Be patient and persistent, and don't hesitate to contact customer support if you encounter any difficulties.