How to find my Binance UID for customer support tickets?

Locating Your Binance UID Through the Web Interface

1. Log in to your Binance account using a desktop browser.

2. Navigate to the top-right corner and click on your profile icon.

3. Select Account Center from the dropdown menu.

4. In the left-hand sidebar, click on Security.

5. Scroll down to the Account Information section — your UID appears directly beneath your registered email address.

Retrieving Your UID via the Binance Mobile App

1. Open the official Binance app and log in with your credentials.

2. Tap the Profile tab located at the bottom right.

3. Tap the Settings gear icon in the top-right corner.

4. Select Account Security from the list.

5. Tap Account Information — your UID is displayed as a numeric string below your email.

Using UID in Customer Support Tickets

1. When submitting a ticket through Support.binance.com, enter your UID in the field labeled “User ID” or “Account Identifier.”

2. Do not confuse your UID with your username, API key, or referral ID — they are distinct identifiers.

3. If you are unable to locate your UID, support agents may request additional verification such as recent deposit addresses or two-factor authentication method details.

4. Always double-check that the UID entered matches exactly what appears in your Account Information section — no leading zeros or extra spaces.

5. A valid UID consists solely of numeric characters and ranges between 8 and 12 digits depending on account creation date.

UID Visibility and Privacy Controls

1. Your UID is not publicly visible on your profile or trading interface — it is only accessible within secured account settings.

2. Binance does not allow users to change or reset their UID; it remains permanently tied to the initial registration event.

3. Third-party applications or APIs cannot retrieve your UID unless explicitly granted via OAuth scopes during authorization.

4. If your account was created before 2018, your UID may appear alongside legacy account identifiers in certain backend logs used internally by support teams.

5. UID exposure in screenshots or shared documents poses a low direct security risk but may assist attackers in correlating accounts across platforms if combined with other data points.

Frequently Asked Questions

Q: Is my Binance UID the same as my wallet address?A: No. Your UID is an internal account number assigned by Binance. Wallet addresses are blockchain-specific strings generated per asset and per network.

Q: Can I find my UID without logging in?A: No. The UID is not recoverable via email, SMS, or password reset flows. Authentication is mandatory to access this information.

Q: Does Binance display UID in email notifications?A: No. Transaction confirmations, withdrawal alerts, and security emails do not include your UID for privacy reasons.

Q: What should I do if my UID appears blank in Account Information?A: Contact live support immediately. A missing UID indicates a system-level anomaly requiring backend investigation — do not attempt self-resolution.