how to make an appeal on bybit

Before submitting an appeal to ByBit, gather relevant documentation such as order history, trade records, and any communication with customer support to support your claim.

Oct 27, 2024 at 11:41 pm

How to Make an Appeal on ByBit

Step 1: Gather Supporting Documentation

Before filing an appeal, gather any relevant documents or evidence to support your claim. This could include:

• Order history
• Trade records
• Communication with ByBit support
• Any other documentation that may be relevant

Step 2: Submit an Appeal Form

Navigate to the ByBit Help Center and select "Submit a Request." Choose the "Appeal" topic and fill out the appeal form.

Step 3: Provide Details

Provide a clear and concise explanation of your issue, including:

• What happened
• When it happened
• Any actions you took
• Why you believe ByBit should adjust the decision

Step 4: Attach Supporting Documents

Upload any supporting documents you gathered in Step 1. This will help ByBit review your appeal more accurately.

Step 5: Submit the Appeal

Once you have completed the form and attached any necessary documents, submit the appeal.

Step 6: Review the Review Process

ByBit will review your appeal and respond within 7-10 business days. During this time, they may request additional information or documentation.

Step 7: Receive the Appeal Decision

Once ByBit has completed their review, you will receive a response via email. The appeal decision may be one of the following:

• Approved: ByBit will adjust the previous decision in your favor.
• Declined: ByBit will maintain the previous decision.
• Pending: ByBit needs additional information or time to complete the review.

Tips:

• Be respectful and professional in your appeal.
• Provide clear and concise details to support your case.
• Gather as much evidence as possible to strengthen your appeal.
• Be patient with the review process, as it may take some time.