Coinbase在周四上午发表的一篇公司博客文章中透露，罪犯贿赂了海外客户支持代理商，以移交记录，包括客户地址，电话号码，政府ID以及银行和社会保障记录的部分详细信息。

SE说，罪犯贿赂客户支持代理商，从1％的用户中窃取数据

Coinbase is offering a $20 million reward for information leading to the arrest and conviction of criminals who bribed customer support agents at the company to steal user data and then used it in social engineering scams.

Coinbase为信息提供了2000万美元的奖励，导致逮捕和定罪，这些罪犯贿赂了公司的客户支持代理商以窃取用户数据，然后将其用于社交工程骗局。

The company said on Thursday morning that a small number of customer support agents, who are no longer employed by Coinbase, had been compromised by criminals who are likely based in India.

该公司在周四上午表示，不再由Coinbase雇用的少数客户支持代理人受到可能位于印度的罪犯的损害。

Those criminals then used the stolen data to direct social engineering scams at Coinbase customers.

然后，这些罪犯使用被盗的数据指导Coinbase客户的社会工程骗局。

The company did not say how many customers had been scammed but said it would make whole those who had lost money.

该公司没有说有多少客户被骗了，但表示将使整个损失钱的人。

The criminals also threatened to publish the stolen customer data online unless Coinbase paid them $20 million.

罪犯还威胁要在线发布被盗的客户数据，除非Coinbase向他们支付了2000万美元。

Coinbase said it would not pay a ransom and instead urged customers who had been contacted by the criminals to report it to the company and to local law enforcement.

Coinbase表示，它不会支付赎金，而是敦促犯罪分子联系的客户向公司和当地执法部门报告。

Coinbase said the stolen data included customer names, addresses, phone numbers, government IDs and partial details of bank and Social Security records. However, it did not include log-in credentials or access to wallets.

Coinbase表示，被盗的数据包括客户名称，地址，电话号码，政府ID以及银行和社会保障记录的部分详细信息。但是，它不包括登录凭据或访问钱包。

The company said the stolen data represented fewer than 1% of active monthly transacting customers. Based on Coinbase’s latest earnings report, that means fewer than 84,000 customers were affected.

该公司表示，被盗的数据占活跃每月交易客户的1％不到1％。根据Coinbase的最新收益报告，这意味着不到84,000名客户受到影响。

Coinbase said it is working with U.S. and international law enforcement to track down the criminals.

Coinbase表示，它正在与我们和国际执法部门合作，以追踪罪犯。

“We take the privacy and security of our customers’ data extremely seriously,” said Philip Martin, Coinbase Chief Security Officer.

Coinbase首席安全官Philip Martin说：“我们非常重视客户数据的隐私和安全性。”

“We are deeply disappointed that a small number of customer support agents violated company policy and customer trust. Their employment with Coinbase has been terminated.

“我们对少数客户支持代理商违反了公司政策和客户信任感到非常失望。他们在Coinbase的工作已终止。

“We are grateful for the cooperation of U.S. and international law enforcement in this investigation. We will not tolerate attempts to defraud our customers and we are committed to holding the perpetrators accountable for their actions.”

“我们感谢我们和国际执法部门在这项调查中的合作。我们将不容忍欺骗我们的客户的尝试，我们致力于使肇事者对他们的行动负责。”

Coinbase also reminded users that they will never contact them to ask for their password or 2FA or to move their funds to a different wallet.

Coinbase还提醒用户，他们永远不会与他们联系以询问其密码或2FA或将其资金移至其他钱包。

If someone claiming to be from Coinbase asks for such information, they should hang up the phone and contact Coinbase directly through their website or app.

如果有人声称来自Coinbase要求提供此类信息，则应挂断电话并直接通过其网站或应用程序联系Coinbase。