Crypto Exchanges Need to Be More Vigilant Than Ever in Preemptively Contacting Customers to Prevent Them From Scams, Exec Says

“If we see an 80-year-old making a crypto withdrawal, they are going to get a call,” Independent Reserve CEO Adrian Przelozny said in an interview with Cointelegraph.

Crypto exchanges should proactively contact customers to warn them about potential scams, especially those who may be more vulnerable to fraud, a crypto exchange executive has said.

“If we see an 80-year-old making a crypto withdrawal, they are going to get a call,” Independent Reserve CEO Adrian Przelozny said in an interview with Cointelegraph.

According to Przelozny, people over 65 who are involved in crypto have a higher chance of being scammed. He said this is likely due to them being less familiar with the internet and technology.

Meanwhile, in the United Kingdom, it seems that younger customers are more likely to get scammed.

In November 2023, Lloyds Bank claimed that individuals aged 25–34 constitute a quarter of all crypto scam victims, making it the most prevalent age group affected in the UK.

Independent Reserve has a dedicated compliance department that “rings people all day” if they notice suspicious activity, to warn them they might be potential scam victims, Przelozny explained.

Usually, the person’s activity will resemble that of someone who has been scammed before, like making "many small deposits" or "many small withdrawals."

Being highly trained at asking the “right questions,” usually “things begin to click” for customers and they realize the scheme “may be too good to be true.” However, this is not always the case.

Przelozny said that sometimes victims are so excited about the scheme they've been sold that they don’t even realize it’s a scam.

“People can get really defensive, before they realize they are getting scammed, they may think they are on a really good opportunity to make money,” he explained.

However, Przelozny said that if the compliance team is confident a customer is likely being scammed based on the available data, they won’t wait for the customer to realize it too, as it might be too late by then.

“If our team is quite sure they are being scammed, even if they [customers] don't think they are, we won't allow them to make a crypto withdrawal. We will close down their account and ask them to withdraw all their money back into their actual account,” he claimed.

Przelozny also pointed out that people from lower-income areas are more likely to fall victim to crypto scams.

“Maybe you’re more likely to jump at an opportunity to make easy money because you don’t have as much of it,” Przelozny stated.

He admitted that while there might be a few rare cases where someone is wrongly flagged as being scammed, those situations are rare and worth it for the “greater good.”

On Aug. 28, the Australian federal police (AFP) revealed that a total of $269 million ($382 million AUD) had been lost to investment scams over the last year, with around 47% of them being crypto-related.

The methods used relied primarily on modern technology, with pig butchering and deepfakes being the two most common types of scams found by the AFP.

“Scammers promise high returns with little risk, using convincing marketing and new technology to make the investment sound too good to miss,” AFP Assistant Commissioner Richard Chin said.