How do I update the firmware version of Keystone Pro?

Update your Keystone Pro's firmware regularly to keep it secure and feature-rich; follow our guide for a smooth update process.

Apr 08, 2025 at 08:42 am

Updating the firmware of your Keystone Pro is an essential maintenance task that ensures your hardware wallet remains secure and up-to-date with the latest features. In this guide, we will walk you through the detailed steps required to update the firmware version of your Keystone Pro, ensuring you do not miss any crucial steps.

Preparing for the Firmware Update

Before you begin the firmware update process, it is important to ensure that you have everything you need. Make sure your Keystone Pro is fully charged or connected to a power source to avoid any interruptions during the update. Additionally, backup your recovery phrase to a secure location. This is a critical step as it ensures you can recover your funds if anything goes wrong during the update.

Downloading the Latest Firmware

To start the update process, you need to download the latest firmware version from the official Keystone website. Navigate to the Keystone support page and locate the firmware section. Here, you will find the latest firmware version available for download. Click on the download link and save the firmware file to your computer. Ensure that you download the firmware from the official source to avoid any potential security risks.

Connecting Keystone Pro to Your Computer

Once you have downloaded the firmware, the next step is to connect your Keystone Pro to your computer. Use the USB cable provided with your Keystone Pro to connect it to your computer. Ensure that your computer recognizes the device before proceeding to the next step. If your computer does not recognize the device, you may need to install the necessary drivers, which can also be found on the Keystone support page.

Installing the Firmware Update Tool

To update the firmware, you will need to use the Keystone Firmware Update Tool. Download the tool from the Keystone support page and install it on your computer. Follow the on-screen instructions to complete the installation. Once installed, launch the Firmware Update Tool and ensure that it recognizes your connected Keystone Pro.

Updating the Firmware

With the Firmware Update Tool open and your Keystone Pro connected, you can now proceed to update the firmware. Click on the "Update Firmware" button within the tool. The tool will prompt you to select the firmware file you downloaded earlier. Browse to the location where you saved the firmware file and select it. The tool will then begin the update process.

During the update, do not disconnect the Keystone Pro from your computer or turn off your computer. The update process may take several minutes, and it is crucial to let it complete without interruption. Once the update is complete, the tool will notify you, and your Keystone Pro will restart with the new firmware version installed.

Verifying the Firmware Update

After the update process is complete, it is important to verify that the firmware has been successfully updated. Disconnect your Keystone Pro from your computer and turn it on. Navigate to the settings menu on your Keystone Pro and check the firmware version. Ensure that the displayed version matches the version you downloaded. If the versions match, the update was successful.

Troubleshooting Common Issues

If you encounter any issues during the firmware update process, there are a few common problems you can troubleshoot. If the update fails, ensure that your Keystone Pro is fully charged and try the update process again. If the tool does not recognize your device, check the USB connection and try using a different USB port or cable. If you continue to experience issues, contact Keystone support for further assistance.

Frequently Asked Questions

Q: Can I update the firmware of my Keystone Pro using a mobile device?

A: No, the firmware update process for Keystone Pro requires a computer and the Keystone Firmware Update Tool. Mobile devices are not supported for firmware updates.

Q: How often should I update the firmware of my Keystone Pro?

A: It is recommended to check for firmware updates regularly, at least once every few months, to ensure your device remains secure and up-to-date with the latest features.

Q: What should I do if I lose my recovery phrase during the firmware update?

A: If you lose your recovery phrase, you will not be able to recover your funds. It is crucial to backup your recovery phrase to a secure location before starting the firmware update process.

Q: Is it safe to update the firmware of my Keystone Pro?

A: Yes, updating the firmware is safe as long as you follow the official instructions and download the firmware from the official Keystone website. Always ensure your device is fully charged and do not interrupt the update process.