How to resolve Coinbase Wallet PIN issues?

If you forget your Coinbase Wallet PIN, you must reinstall the app and restore access using your 12-word recovery phrase—never share it with anyone.

Aug 04, 2025 at 05:00 am

Understanding the Coinbase Wallet PIN System

The Coinbase Wallet PIN is a security feature designed to protect access to your self-custody wallet. Unlike the Coinbase exchange app, the Coinbase Wallet is a non-custodial cryptocurrency wallet, meaning you are solely responsible for securing your assets. The PIN does not recover your wallet; it only unlocks the app after installation. The actual recovery of your wallet depends on your 12-word recovery phrase, not the PIN. If you forget your PIN, you cannot recover it through Coinbase support because the data is stored locally on your device. This distinction is critical: the PIN is device-specific, while the recovery phrase is universal across installations.

When you first set up the Coinbase Wallet, you are prompted to create a PIN. This PIN encrypts your private keys locally and is required each time you open the app or perform a transaction. If you enter the wrong PIN too many times, the app may lock you out temporarily or erase local data, depending on your device’s security settings. It’s essential to understand that resetting the PIN requires reinstalling the app and restoring via the recovery phrase.

Steps to Recover Access After Forgetting Your PIN

If you’ve forgotten your Coinbase Wallet PIN, the only way to regain access is by reinstalling the app and restoring your wallet using your 12-word recovery phrase. This process erases the existing app data, including the forgotten PIN, and allows you to set a new one.

• Uninstall the Coinbase Wallet app from your mobile device
• Reinstall the app from the official App Store (iOS) or Google Play Store (Android)
• Open the app and tap “I already have a wallet”
• Select “Restore wallet” and carefully enter your 12-word recovery phrase in the correct order
• Confirm the phrase and proceed to set a new 6-digit PIN
• Once the wallet is restored, your funds and transaction history will reappear

It is crucial that you never enter your recovery phrase on any website or third-party app. Only input it within the official Coinbase Wallet application. If you do not have your recovery phrase, there is no way to restore your wallet or reset the PIN.

What to Do If You’re Locked Out Due to Too Many Attempts

Modern smartphones often have built-in security measures that trigger after multiple failed PIN attempts. If your device locks the Coinbase Wallet app or disables it temporarily, you must wait for the cooldown period to end. This duration varies by device and settings.

• Check your phone’s screen time or app usage restrictions for lockout messages
• Wait for the lockout period to expire (typically a few minutes to an hour)
• Avoid repeated guessing, as this may increase the lockout duration or erase local data
• If the app data is erased, you will need to reinstall and restore using your recovery phrase

Some Android devices allow you to bypass app locks using biometric authentication, but this depends on your phone’s settings and whether biometrics were enabled in the Coinbase Wallet. If biometrics were set up and the app still denies access, the only reliable method remains reinstallation and restoration via recovery phrase.

Preventing Future PIN Issues

To avoid future access problems, implement a secure yet manageable PIN strategy. While the app allows any 6-digit combination, choosing something too simple (like 123456) risks unauthorized access, while overly complex combinations increase the chance of forgetting.

• Store your recovery phrase securely offline, such as in a fireproof safe or on a metal backup
• Consider using a password manager to remember your PIN, but ensure the manager itself is protected
• Enable biometric authentication (Face ID, Touch ID, or fingerprint) within the Coinbase Wallet settings for easier access
• Test your recovery phrase by restoring the wallet on a secondary device (without transferring funds) to verify its accuracy

Remember, your recovery phrase is the master key to your wallet. Losing it means permanent loss of access, regardless of PIN issues. Never store it digitally in unencrypted files, emails, or cloud storage.

Common Misconceptions About PIN Recovery

Many users mistakenly believe that Coinbase support can help reset or recover a forgotten PIN. This is not possible. Because the Coinbase Wallet is non-custodial, Coinbase does not store your PIN, private keys, or recovery phrase. Any request for support to unlock your wallet will result in guidance to restore via the recovery phrase.

Another misconception is that changing your phone or uninstalling the app will cause permanent loss of funds. This is false as long as you have your 12-word recovery phrase. You can reinstall the wallet on any device and restore full access. The PIN is not tied to your identity or account—it’s tied only to the local app instance.

Phishing attempts often exploit PIN-related anxiety. Scammers may pose as Coinbase support and ask for your recovery phrase to “reset your PIN.” Never share your recovery phrase with anyone. Legitimate support will never ask for it.

Frequently Asked Questions

Can I recover my Coinbase Wallet without the PIN or recovery phrase?

No. Without the recovery phrase, there is no way to regain access to your wallet. The PIN alone cannot restore access if forgotten, and Coinbase cannot assist in recovery.

What happens if I enter the wrong PIN five times?

The app may lock you out temporarily. On some devices, especially with enhanced security settings, repeated failures can trigger data deletion. Always wait or prepare to restore using your 12-word recovery phrase.

Is the PIN the same as my Coinbase.com account password?

No. The Coinbase Wallet PIN is separate from your Coinbase exchange account credentials. They serve different purposes and are not interchangeable.

Can I change my PIN without reinstalling the app?

Yes, if you remember your current PIN. Go to the app settings, select “Security,” and choose “Change PIN.” You will need to enter the current PIN before setting a new one. This option is unavailable if the current PIN is forgotten.