Why is there a red exclamation mark on my Trust Wallet transaction?

The red exclamation mark in Trust Wallet signals a transaction issue like failed gas fees, network problems, or wrong addresses — check details via the app and blockchain explorer to resolve.

Jul 03, 2025 at 11:21 pm

Understanding the Red Exclamation Mark in Trust Wallet

If you're a Trust Wallet user, you might have noticed a red exclamation mark appearing next to one of your transactions. This symbol can be confusing and even alarming if you're unfamiliar with its meaning. The red exclamation mark typically indicates an issue with a transaction that requires your attention. It may appear due to failed transactions, network issues, incorrect settings, or other technical problems.

Important: The red exclamation mark is not an error within Trust Wallet itself but rather a signal from the blockchain network or wallet configuration indicating something went wrong during the transfer process.

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Possible Causes of the Red Exclamation Mark

There are several reasons why this warning symbol appears on your transaction:

• Insufficient gas fees: Ethereum-based networks require users to pay gas fees for transactions. If the amount set is too low, the transaction may fail.
• Network congestion: During high traffic periods, transactions might not get processed and remain pending indefinitely.
• Incorrect recipient address: Sending funds to an invalid or incompatible address often results in irreversible loss and triggers this warning.
• Smart contract failure: If the transaction involves interacting with a decentralized application (dApp) or token contract, any failure in execution will result in this flag.
• Token standard mismatch: Sending BEP-20 tokens to an ERC-20 wallet (or vice versa) without proper compatibility can cause issues.

Each of these scenarios causes the red exclamation mark to appear, signaling that the transaction did not complete successfully.

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How to Check Transaction Details in Trust Wallet

To better understand what went wrong, follow these steps:

• Open the Trust Wallet app and navigate to the transaction history.
• Tap on the transaction marked with the red exclamation point.
• Look at the transaction hash, which is usually a long string of letters and numbers.
• Copy this hash and paste it into a blockchain explorer like BscScan for Binance Smart Chain or Etherscan for Ethereum.
• Review the status and logs section to see if the transaction was reverted or out of gas.

By doing this, you’ll get more insight into whether the problem lies with the sender, receiver, or network conditions.

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Common Fixes for the Red Exclamation Mark Issue

Once you've identified the root cause, here are potential solutions based on common issues:

• Re-sending the transaction with higher gas fees: If the issue was due to low gas, cancel the pending transaction (if possible) and send again with increased gas limits.
• Double-checking the recipient address: Use a QR code scanner or copy-paste carefully to avoid typos.
• Checking token compatibility: Ensure you're sending tokens to the correct network. For example, use Binance Smart Chain addresses for BEP-20 tokens.
• Contacting support or developers: If the transaction involved a dApp or smart contract interaction, reach out to their team for clarification.
• Using the "Speed Up" or "Cancel" option: Some versions of Trust Wallet allow users to speed up stuck transactions by increasing gas fees or cancel them entirely.

These actions should help resolve most issues related to the red exclamation mark.

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What Happens to Funds When a Transaction Fails?

When a transaction fails due to the red exclamation mark, many users worry about the safety of their funds. Here’s what happens:

• Gas fees are non-refundable: Even if the transaction fails, miners still process the request and charge gas fees accordingly.
• Tokens remain in the original wallet: In most cases, the tokens you attempted to send stay in your wallet because the transaction wasn’t completed.
• Failed smart contract interactions: If you were interacting with a contract (e.g., swapping tokens), the function call failed, but your funds likely remain untouched unless explicitly transferred.

Always verify the transaction status using a blockchain explorer before taking further action.

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Frequently Asked Questions

Q: Can I recover funds if I sent them to the wrong network?

A: Recovery depends on the receiving wallet and network. If you sent BEP-20 tokens to an ERC-20 address, contact the wallet provider's support team immediately. They may assist in retrieving your funds if the receiving chain supports cross-chain recovery.

Q: How do I cancel a pending transaction in Trust Wallet?

A: Trust Wallet does not natively support canceling pending transactions. However, you can use the "Speed Up" feature to replace the transaction with a new one using higher gas fees. Alternatively, wait for the network to drop the transaction automatically after a period.

Q: Why does the red exclamation mark show up even when my balance is correct?

A: The red exclamation mark doesn't affect your balance directly. It simply flags a failed transaction attempt. Your actual funds remain safe unless you sent them to an incorrect or unsupported address.

Q: Does the red exclamation mark mean my wallet has been hacked?

A: No, the red exclamation mark is not an indicator of hacking. It only highlights a transactional issue such as network failure, incorrect address input, or gas fee problems. Always ensure your seed phrase is secure and never shared.