Why is my NFT not displaying correctly in Trust Wallet?

If your NFT isn't displaying in Trust Wallet, check metadata formatting, blockchain compatibility, and token standards like ERC-721 or ERC-1155.

Jul 04, 2025 at 01:21 am

Understanding NFT Display Issues in Trust Wallet

If you've encountered a situation where your NFT is not displaying correctly in Trust Wallet, it can be frustrating, especially if you're trying to showcase or trade your digital assets. Trust Wallet is one of the most widely used mobile wallets for managing cryptocurrencies and NFTs, but it's not immune to display issues. The problem often stems from how blockchain data is interpreted by the wallet or how metadata is stored and retrieved.

One common reason for incorrect display is that Trust Wallet relies on metadata standards like ERC-721 and ERC-1155. If the metadata isn't formatted correctly or hosted improperly, the wallet may fail to render the image or description properly. Additionally, blockchain explorers and IPFS (InterPlanetary File System) play a crucial role in fetching this metadata, so any misconfiguration there could lead to display problems.

Verifying Blockchain Compatibility and Token Standards

Before troubleshooting further, ensure that the NFT you're trying to view is compatible with Trust Wallet. While Trust Wallet supports Ethereum-based NFTs (ERC-721 and ERC-1155), it may not fully support NFTs from other blockchains unless they are added manually.

• Make sure your NFT is built on a supported network such as Ethereum, Binance Smart Chain, or Polygon.
• Confirm whether the contract address of the NFT is verified on Etherscan or BscScan.
• Check if the token standard matches what Trust Wallet expects — either ERC-721 or ERC-1155.

If the NFT is on an unsupported chain or uses a non-standard implementation, Trust Wallet might not fetch the image or metadata correctly, leading to blank or broken thumbnails.

Metadata Hosting and Its Impact on NFT Visibility

The way NFT metadata is hosted has a direct impact on how it appears in wallets like Trust Wallet. Metadata typically includes the name, description, and image URL of the NFT. If the metadata URL is broken or points to a centralized server that's down, Trust Wallet won't be able to retrieve the necessary information.

• Verify that the metadata JSON file is accessible via a public URL.
• Ensure that the image link in the metadata uses HTTPS rather than HTTP or IPFS links without proper pinning.
• Consider using decentralized storage solutions like IPFS or Filecoin’s Pinata to host metadata and images for long-term reliability.

Some marketplaces host metadata centrally, which can cause issues if their servers go offline or restrict access. In such cases, even though the NFT exists on-chain, its visual representation won’t load in Trust Wallet.

Steps to Manually Add an NFT in Trust Wallet

If your NFT still doesn’t appear correctly after checking compatibility and metadata hosting, you can try manually adding the NFT to Trust Wallet using its contract address.

• Open Trust Wallet and navigate to the Wallet tab.
• Tap on Add Custom Token at the bottom of the token list.
• Switch to the Custom Tokens tab.
• Enter the contract address of your NFT, which can usually be found on the marketplace where you purchased it or on a blockchain explorer.
• Input the token symbol and decimals (for NFTs, decimals should be 0).
• Provide a name and optional icon for the token if needed.
• Save the settings and return to the main screen.

After completing these steps, your NFT should appear in your wallet. However, if the metadata is still missing, the image might not show up, but the token itself will be visible.

Clearing Cache and Updating Trust Wallet

Sometimes, the issue lies within the Trust Wallet app itself, particularly due to outdated versions or cached data that prevents the correct rendering of NFTs.

• Go to your device’s Settings > Apps > Trust Wallet > Storage.
• Clear both cache and app data to reset temporary files that might be causing conflicts.
• Visit the Google Play Store or Apple App Store to check for available updates.
• Reopen Trust Wallet and re-import your wallet if necessary.

Updating Trust Wallet ensures you have the latest bug fixes and features related to NFT rendering. It also helps if the development team has improved support for certain tokens or metadata formats in newer releases.

FAQs

Q: Can I view NFTs from OpenSea directly in Trust Wallet?

Yes, as long as the NFTs are on a supported blockchain like Ethereum or Binance Smart Chain. However, metadata might not always sync immediately, especially if the OpenSea listing hasn't propagated through all APIs.

Q: Why does my NFT show up in MetaMask but not in Trust Wallet?

This usually indicates a difference in how each wallet retrieves and caches metadata. MetaMask may use different API endpoints or caching strategies, so discrepancies can occur even if the NFT is valid.

Q: How do I report an NFT display issue to Trust Wallet support?

You can contact Trust Wallet support via their official website or social media channels. Provide them with the contract address, transaction hash, and screenshots of the issue for faster resolution.

Q: Is there a way to preview NFT metadata before sending it to Trust Wallet?

Yes, you can use tools like OpenSea’s NFT preview tool or Etherscan’s contract read functions to verify that metadata is correctly structured and publicly accessible before transferring it to Trust Wallet.