What to do if I lost my Exodus password?

Understanding the Nature of Exodus Wallet Security

1. Exodus is a non-custodial cryptocurrency wallet, meaning users have full control over their private keys and seed phrases. No third party, including Exodus itself, can access a user’s funds.

2. When setting up an Exodus wallet, users are prompted to create a password. This password encrypts the wallet data on the local device but does not serve as a recovery mechanism for lost access.

3. The primary method of wallet recovery is through the 12-word recovery phrase. This phrase is generated during initial setup and must be stored securely. Without it, access to funds cannot be restored.

4. If the password is forgotten but the recovery phrase is available, the wallet can still be restored on a new device by reinstalling Exodus and entering the 12-word phrase.

5. The password only protects the local instance of the wallet. It does not protect the blockchain assets themselves—those are secured by the recovery phrase.

Steps to Regain Access Without the Password

1. Uninstall the current Exodus application from your device to prepare for a clean reinstallation.

2. Download the official Exodus wallet from the verified website exodus.com/download. Avoid third-party sources to prevent malware.

3. During setup, choose the option to “Import wallet” or “Restore existing wallet” instead of creating a new one.

4. Enter the 12-word recovery phrase in the correct order. The app will validate the phrase and begin syncing the wallet data.

5. Once the wallet is restored, you can set a new password for local encryption on the current device.

Never share your 12-word recovery phrase with anyone. Anyone with this phrase can fully access and drain your wallet.

What Happens If You Lost Both Password and Recovery Phrase?

1. Losing both the password and the recovery phrase results in permanent loss of access to the wallet and all associated cryptocurrencies.

2. Because Exodus does not store user data on its servers, there is no way for customer support to retrieve or reset the password or recovery phrase.

3. Blockchain transactions are irreversible, and wallet access depends entirely on cryptographic keys. Without the recovery phrase, there is no technical method to regain control.

4. Users are encouraged to treat the recovery phrase like a physical key to a vault. Storing it in multiple secure locations—such as a fireproof safe or encrypted offline storage—is critical.

5. If the recovery phrase was written down and misplaced, thoroughly search all possible locations, including old notebooks, digital backups, or cloud storage where it might have been accidentally saved.

Preventing Future Access Issues

1. After restoring the wallet, write down the recovery phrase again and store it in at least two secure, separate locations.

2. Consider using a hardware wallet in combination with Exodus for added security. Exodus supports integration with Ledger devices.

3. Avoid taking screenshots or storing the recovery phrase in digital formats that can be compromised through hacking or malware.

4. Test the recovery process on a new device while still having access to the current wallet to ensure the phrase is correctly recorded.

5. Educate yourself on wallet security best practices, including recognizing phishing attempts and avoiding fake Exodus websites or apps.

Frequently Asked Questions

Can Exodus reset my wallet password?No. Exodus cannot reset or recover your password because it does not have access to your encrypted wallet data or recovery phrase. The wallet is designed to be fully user-controlled.

Is there a way to recover my wallet if I only remember part of the recovery phrase?Partial recovery is not possible. All 12 words must be entered in the exact order. Even one incorrect or missing word will prevent access to the wallet.

What if my Exodus wallet won’t open after entering the password?Ensure you are entering the correct password with proper capitalization and no extra spaces. If the password is correct but the wallet still won’t open, try restoring the wallet using the 12-word recovery phrase on a fresh installation.

Can I change my Exodus password after restoring the wallet?Yes. Once the wallet is restored using the recovery phrase, you can set a new password during the setup process on the new device.