How to resolve a Bybit deposit not showing up?

If your Bybit deposit isn’t showing up, check for network mismatches, blockchain confirmations, or contact support with your transaction hash.

Jul 10, 2025 at 11:14 am

Understanding the Common Reasons Behind a Bybit Deposit Not Showing Up

When a deposit on Bybit does not appear in your account, it can be frustrating. However, understanding the common reasons behind this issue is crucial for resolving it quickly. One of the most frequent causes is an incorrect network selection during the transaction. If you send Bitcoin (BTC) via the TRC20 network instead of the BTC blockchain, for instance, the funds may not reach your Bybit wallet.

Another potential issue could stem from blockchain congestion. During periods of high network activity, transactions might take longer to confirm before appearing in your account. Additionally, if you sent tokens to an outdated or unsupported address, the deposit might not reflect at all. It's also possible that there was a technical glitch on Bybit’s end, although such cases are rare and usually resolved swiftly.

Verifying Your Transaction Details on the Blockchain Explorer

Before contacting support, it's essential to verify your transaction using a blockchain explorer. This step helps determine whether the issue lies with the blockchain or your Bybit account. Begin by locating the transaction hash (TXID) from your wallet or exchange where you initiated the transfer.

Once you have the TXID, copy it into a relevant blockchain explorer like blockchair.com or blockstream.info, depending on the cryptocurrency involved. Check if the transaction has been confirmed and how many confirmations it has received. Most exchanges, including Bybit, require a minimum number of confirmations—usually between 2 and 12, depending on the coin—for the deposit to appear.

If the transaction shows as successful but still doesn't appear in your Bybit account, proceed to the next steps for further investigation.

Checking the Correctness of Network and Wallet Address

One of the most critical checks involves ensuring that you used the correct network and deposit address when initiating the transfer. For example, USDT can be sent via TRC20, ERC20, or BEP20 networks. Sending USDT via ERC20 to a TRC20-only deposit address on Bybit may result in a failed or lost transaction.

To confirm the network:

• Log in to your Bybit account.
• Navigate to Wallet > Deposit.
• Select the cryptocurrency you sent.
• Ensure the selected network matches the one used during the transfer.

If the networks do not align, the funds may not show up in your wallet. In some cases, they may be recoverable, but only if the receiving address is compatible with both networks. Always double-check the deposit address provided by Bybit and ensure no characters were altered or copied incorrectly.

Contacting Bybit Support with Necessary Information

If all internal checks have been completed and the deposit still hasn’t appeared, it’s time to contact Bybit customer support. To expedite the process, gather all necessary documentation beforehand:

• Transaction hash (TXID)
• Deposit address used
• Cryptocurrency and network involved
• Timestamp of the transaction
• Screenshot of the transaction confirmation

Navigate to the Bybit Help Center or use the live chat feature within your Bybit account. Clearly explain the situation and provide the above information. Be precise and avoid unnecessary details. Support teams typically respond within minutes to hours, depending on the volume of inquiries.

In some cases, Bybit may ask for additional verification, especially if the transaction involves large amounts or uncommon networks. Follow their instructions carefully to ensure a swift resolution.

Preventive Measures to Avoid Future Deposit Issues

Prevention is often better than troubleshooting after the fact. To avoid future issues with deposits not showing up on Bybit:

• Always double-check the network type before sending any cryptocurrency.
• Use deposit addresses directly from Bybit’s official platform, avoiding copying from third-party apps or old emails.
• Enable email or SMS notifications for deposit activities to receive real-time alerts.
• Keep a record of all transactions, including TXIDs and timestamps, for future reference.

Additionally, consider bookmarking the Bybit deposit page for frequently used cryptocurrencies to reduce the risk of selecting the wrong network. Using trusted wallets that allow network selection before confirming transfers can also prevent accidental misrouting of funds.

Frequently Asked Questions (FAQs)

Q: Can I recover my funds if I sent them via the wrong network?

A: Recovery depends on the compatibility between the network used and the receiving address. If you sent funds via an unsupported network, contact Bybit support immediately with the transaction hash and deposit address.

Q: How long should I wait for a deposit to appear on Bybit?

A: Typically, deposits appear instantly once confirmed on the blockchain. However, if the network is congested or the required number of confirmations hasn't been met, it may take several minutes to an hour.

Q: Why does my transaction show success on the blockchain but not in my Bybit wallet?

A: This discrepancy could occur due to a mismatch in the network used or a temporary system delay. Verify the network and check back after some time. If the issue persists, contact support with the transaction details.

Q: Is there a minimum deposit amount required on Bybit?

A: Yes, Bybit enforces minimum deposit thresholds for each cryptocurrency. Depositing below this threshold may result in the funds not being credited. Check the minimum deposit requirements under the deposit section for each coin.