How to get verified on Kraken quickly

Kraken’s verification levels—Starter, Intermediate, and Pro—unlock higher limits and features; prepare valid ID and recent address proof to speed up approval.

Aug 13, 2025 at 11:36 am

Understanding Kraken Verification Levels

Kraken offers multiple verification tiers to ensure compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations. Each tier unlocks additional features and higher trading limits. The primary levels include Starter, Intermediate, and Pro. To access advanced trading tools and withdraw larger amounts, users must progress beyond the Starter level. The Intermediate level allows for higher deposit and withdrawal limits, while the Pro level is tailored for institutional traders and high-volume users. Understanding which level suits your needs is essential before beginning the verification process.

Preparing Required Documentation

Before submitting your verification request, gather all necessary documents to avoid delays. Kraken typically requires a government-issued photo ID such as a passport, driver’s license, or national ID card. Ensure the document is valid, unexpired, and clearly legible. For address verification, Kraken accepts recent utility bills, bank statements, or government-issued letters that display your full name and residential address. These documents must be dated within the last 90 days. All files should be in PDF, JPG, or PNG format, and the file size must not exceed 10MB. Blurry, cropped, or edited documents will be rejected, so double-check quality before uploading.

Uploading Documents via the Kraken Platform

To begin verification, log in to your Kraken account and navigate to the Settings section. Select Verification from the menu. Choose the verification level you wish to apply for—Intermediate is recommended for most active traders. Follow the on-screen prompts to upload your photo ID and proof of address. When taking photos of physical documents, use a well-lit environment and avoid glare. If using a scanner, ensure the resolution is sufficient to read all text. After uploading, confirm the information matches your account details exactly, including spelling and capitalization. Submit the documents and wait for email confirmation that your application has been received.

Responding to Verification Requests Promptly

Kraken’s verification team may request additional information or clarification. Common follow-up requests include a selfie holding your ID, a secondary proof of address, or documentation explaining the source of funds. Respond to these emails within 24 hours to maintain processing speed. Use the same email associated with your Kraken account to avoid confusion. When sending a selfie with your ID, make sure both your face and the ID are fully visible and unobstructed. Do not wear hats or sunglasses. Backgrounds should be neutral and well-lit. Delayed responses are a leading cause of prolonged verification times, so monitor your inbox—including spam folders—regularly.

Optimizing for Fast Approval: Best Practices

To expedite the process, complete your profile information thoroughly before submitting documents. Ensure your legal name, date of birth, and address match exactly with your uploaded documents. Use a desktop browser instead of a mobile app for smoother navigation through the verification portal. Avoid submitting during peak times such as weekends or holidays, as response times may slow. If you have a verified PayPal account, linked bank account, or tax ID on file, include this information to strengthen your identity profile. Kraken’s system prioritizes complete and consistent applications, so consistency across all data points is crucial. Submitting during business hours in U.S. time zones (EST or PST) may result in faster human review.

Using Kraken Support Effectively

If your verification is delayed beyond 48 hours, contact Kraken Support through the Help Center. Log in, go to Support, and open a ticket under the Account Verification category. Include your full name, registered email, and a brief description of the issue. Do not submit duplicate documents unless explicitly requested. Support agents cannot override security protocols but can escalate stalled cases. Avoid multiple ticket submissions, as this may slow down resolution. Reference your verification ticket number in all communications. Kraken’s support team typically responds within 24–72 hours, depending on volume.

Frequently Asked Questions

Can I use a P.O. Box as my address for Kraken verification?

No, Kraken requires a physical residential address for verification. P.O. Boxes are not accepted as proof of address. You must provide documentation showing a verifiable street address where you reside. If you use a mail forwarding service, ensure the document includes your legal name and the physical location of the service.

What should I do if my ID is in a non-Latin script?

If your ID uses non-Latin characters (e.g., Cyrillic, Arabic, or Chinese), Kraken may require an official English translation. Use a certified translator or a notarized translation that includes the translator’s credentials. Submit both the original document and the translated version clearly labeled.

Why was my document rejected even though it was clear and valid?

Document rejection can occur due to mismatched information. For example, if your bank statement shows a slightly different name spelling than your ID or account, it will be flagged. Ensure all documents reflect the exact name and address on file. Also, avoid submitting screenshots of online statements unless they include the bank’s logo, account number, and transaction details.

Is there a way to verify without submitting a proof of address?

No, Kraken mandates proof of address for Intermediate and Pro levels. However, if your government-issued ID contains your current address, it may serve as both ID and address proof, depending on the country. Check Kraken’s country-specific requirements in the Verification section to confirm eligibility.