how to unfreeze kucoin account

To unfreeze your KuCoin account, you must contact support, provide required documents and explain any potentially suspicious transactions to verify your identity and expedite the review process.

Oct 29, 2024 at 02:05 pm

How to Unfreeze KuCoin Account

1. Understand Reasons for Freezing

KuCoin may freeze accounts due to security concerns, suspected fraudulent activity, or anti-money laundering (AML) compliance reasons.

2. Contact KuCoin Support

• Email: support@kucoin.com
• Online Form: https://support.kucoin.com/hc/en-us/requests/new

3. Provide Required Documents

Depending on the reason for the freeze, KuCoin may request the following documents:

• Proof of identity (e.g., passport, ID card)
• Proof of address (e.g., utility bill, bank statement)
• Transaction details
• Source of funds
• Other relevant documents

4. Verify Your Identity

• KuCoin may require you to verify your identity through facial recognition or video verification.
• Follow the instructions provided in the email or support request form.

5. Submit Documents and Explaination

• Attach the required documents to your email or upload them through the online form.
• Clearly explain the reason for any suspicious activity or transactions.

6. Await Review

• KuCoin will review your documents and investigation within 3-7 business days.
• You will receive an update via email if the review process is complete.

7. Unfreezing Your Account

• If KuCoin deems your account does not pose any security risks or AML concerns, your account will be unfrozen.
• You may be required to reset your password as a security measure.

Tips:

• Be honest and transparent in your communication with KuCoin support.
• Provide clear and complete information to expedite the review process.
• If your account is frozen for AML reasons, KuCoin may require you to undergo additional verification procedures, such as Know-Your-Customer (KYC) or anti-money laundering verification.
• If you believe your account has been frozen unjustly, you can escalate your case to a senior member of the KuCoin support team.