How do I report a scammer or dispute a trade on Binance P2P?

Reporting a Scammer on Binance P2P

1. Navigate to the Binance P2P trading interface and locate the specific transaction or chat history with the suspected scammer.

2. Click the three-dot menu icon next to the user’s name or within the trade details panel.

3. Select “Report User” from the dropdown options.

4. Choose the appropriate report reason: “Fraudulent behavior”, “Refusal to release crypto”, “Payment not received”, or “Other”.

5. Attach relevant evidence including screenshots of chat logs, bank transfer receipts, and timestamps showing discrepancies in payment confirmation.

Filing a Trade Dispute

1. Open the “Orders” tab under your Binance P2P dashboard.

2. Find the disputed trade and click “Dispute” beside its status label.

3. Confirm that the trade is still within the dispute window — typically 15 minutes after order creation for fiat trades, unless extended by mutual agreement.

4. Submit clear documentation proving non-compliance: unverified payment confirmations, mismatched account names, or failure to respond during the escrow period.

5. Wait for Binance’s P2P support team to review the case; resolution usually occurs within 24–72 hours depending on evidence completeness.

Escalating Unresolved Cases

1. If no response is received after 72 hours, go to the Binance Help Center and search for “P2P dispute escalation”.

2. Initiate a new support ticket using the “Contact Support” button, referencing the original dispute ID and adding updated screenshots.

3. Mention whether the counterparty has violated Binance’s P2P Terms of Service, especially clauses related to delayed releases or identity impersonation.

4. Avoid initiating external chargebacks without Binance’s authorization — doing so may trigger account restrictions.

5. Monitor your email and Binance notifications closely; support agents may request additional verification such as government-issued ID or bank statements.

Preventing Future Exposure

1. Only transact with users holding verified KYC status and at least 98% positive feedback over 50+ completed trades.

2. Reject offers with unusually high or low price spreads compared to the market benchmark — these often indicate arbitrage traps or liquidity scams.

3. Never share personal banking details outside the Binance platform; all payments must occur through officially supported methods listed in the ad.

4. Use the built-in chat system exclusively — third-party messaging apps bypass Binance’s monitoring and dispute eligibility criteria.

5. Enable two-factor authentication and review your device login history regularly to detect unauthorized access attempts.

Frequently Asked Questions

Q: Can I report a scammer after the trade is completed?A: Yes, but only if the trade remains within the 15-day post-completion reporting window. Reports submitted beyond this period are automatically rejected unless fraud involves account compromise or phishing links.

Q: What happens if both parties upload conflicting bank receipts?A: Binance cross-references transaction IDs, timestamps, and issuing bank metadata. Receipts lacking verifiable traceability — such as edited images or blurred amounts — are disqualified.

Q: Does Binance freeze funds during an active dispute?A: Yes. Crypto held in escrow is locked until resolution. Fiat funds already transferred remain in the recipient’s account unless reversed via formal arbitration outcome.

Q: Are disputes handled differently for international vs domestic transfers?A: No. All disputes follow the same procedural framework regardless of currency or jurisdiction. However, cross-border transactions require SWIFT/BIC validation which may extend verification time by up to 12 hours.